Thema "Re: Cancelling My contract" in Archiv_Kabel

Cancelling My contract

Roozbeh — Thu, 31 Jan 2019 13:18:36 GMT

Dear Madam/Sir,

Since I am moving to a new flat and my contract is going to be finished before end of May, hereby I am writing to ask for cancelling my DSL and Vodafone TV services ASAP.

Kind Regards,

Roozbeh Goodarzi

Edit: Attachment deleted. Do not post personal data in a public forum.

Re: Cancelling My contract

Grit — Fri, 01 Feb 2019 08:51:23 GMT

Hello Roozbeh,

you have to report a move, we need the new address for that. We have to check if this address is available. You can also simply cancel, but only at the end of the term. If the new address is available, the connection will move with you. If it doesn't work at the new address, the termination takes place according to the Telecommunications Act (move/termination + 3 months).

So, what would you like to do now (announce move, termination)? I will be happy to help you then.

Regards

Grit

Re: Cancelling My contract

Roozbeh — Fri, 01 Feb 2019 09:26:16 GMT

Hi Grit,

Thanks for your response. I already checked the bandwidth in my new location. It was 16 Mbps which I am not happy with that. So I just want my contract to be canceled at the end of my contracts All which is around end of May.

Kind regards,

Roozbeh

Re: Cancelling My contract

Tina — Sat, 02 Feb 2019 13:39:52 GMT

Hello Roozbeh,

I'll take a look. Send me the following informations in a private message:

full name

date of birth

current and new address

customer number

Write a short reply here afterwards.

Best regards
Tina

Re: Cancelling My contract

Roozbeh — Mon, 04 Feb 2019 08:41:56 GMT

Hi Tina,

I have sent you a private message.

BR,

Roozbeh

Re: Cancelling My contract

Tina — Mon, 04 Feb 2019 15:48:21 GMT

Hello Roozbeh,

I took care of the termination. You will get the confirmation by mail within the next days. Do you have any further questions?

Best regards

Tina

Re: Cancelling My contract

Roozbeh — Mon, 04 Feb 2019 15:52:20 GMT

Many thanks Tina!