Thema "Re: Contract cancellation" in Archiv_Kabel

Contract cancellation

Kowshic — Mon, 14 Jan 2019 17:08:26 GMT

Hello,

Good day.

First of all, I would like apologize because I do not know German language yet, I am learning and I hope you would understand me. I got a vodafone internet connection in last October. When I got the connection I was told that I can cancel the contract any time, because I knew that I am going to change my house very soon. So when I changed the house I could not find any option to cancel my contract and I found that my contract can be cancelled only on October, 2020. It was really frustrating for me. Having no other option, I ordered a 'move' which cost me additional 39 euros. Now after coming to my new house, I could not connect my router because there is no multimedia dosenaufsatz port in my house. I contacted my house owner about the issue, he confirmed that there is no port and told me not to try/touch anything because there is already a good internet connection in the house. Now my router is only sitting there idle and I am paying without using any internet. Under the circumstances I am requesting you to please let me cancel my contract. I agree that this is my mistake and I apologize for that. However, being a student it would be very hard for me to keep paying the bills for the next two years. I hope that you understand my problem and will oblige me with a fair decision. If necessary, I am willing to pay the penalty fee which I found to be three months' bill.

Re: Contract cancellation

Thomas — Tue, 15 Jan 2019 09:55:14 GMT

Hi Kowshic,

we'll take a look first. Please send me your customer number, name, date of birth and address in a private message.

Then please reply again here in the post.

Regards

Thomas

Re: Contract cancellation

Kowshic — Tue, 15 Jan 2019 10:31:10 GMT

Hello,

Thanks for the reply.

I have sent a private message

Re: Contract cancellation

Thomas — Tue, 15 Jan 2019 13:24:28 GMT

Hi Kowshic,

you need a technician to install the connection. There is already an appointment for the 23.01.2019.

Regards

Thomas

Re: Contract cancellation

Kowshic — Tue, 15 Jan 2019 13:44:03 GMT

Hi, thanks for the reply. I do not have any permission to do anything about the existing internet connection from my landlord and he currently is out of germany. So I do not think that it will be good for me to let the technician touch anything in my house. I want to wait until my landlord comes. Also, I really do not want to use the connection anymore. So if there is any way to cancel the contract please help me. Otherwise, I have no option other than paying for the next two years without using it.

Re: Contract cancellation

Thomas — Wed, 16 Jan 2019 08:04:05 GMT

Hi Kowshic,

the use at your address is possible. The contract therefore moves and must be installed accordingly. The technician only has to go to the house system to activate the line for you. You are not the only one in the house with a connection. If the landlord does not want this, we need it in writing from him.

Regards

Thomas

Re: Contract cancellation

Kowshic — Wed, 16 Jan 2019 09:40:04 GMT

Hello,

Thanks for your help. So is it possible to wait until the landlord comes back and gives his decision? I do not want to do anything without his consent otherwise I will be in trouble. If possible please postpond the technician visit, I think my landlord comes back within first week of February. After then, we can install the router with his permission.

Re: Contract cancellation

Thomas — Wed, 16 Jan 2019 12:48:08 GMT

Hallo Kowshic,

i don't quite understand the problem. The address is supplied and there are also other users with telephone and Internet from us. So the technology is there and only the line has to be activated. Why should the landlord not want that?

Regards

Thomas

Re: Contract cancellation

Kowshic — Wed, 16 Jan 2019 13:46:08 GMT

Hello,

Thanks for the reply. I am saying this because I have already texted my landlord about the issue. He told me that the vodafone input point is in the basement and it is currenly locked. He also said that additional wiring may be required to my room which is in the 2nd floor. So he told me wait until he comes. Also, I don't think that he will allow additional wiring in the house.

Re: Contract cancellation

Thomas — Thu, 17 Jan 2019 07:43:23 GMT

Hi Kowshic,

if he actually does not allow this, we need it in writing or the technician must note it in the order. Only then can we terminate the contract.

Regards

Thomas

Re: Contract cancellation

Kowshic — Thu, 17 Jan 2019 07:51:26 GMT

Hello,

Thanks for the reply. He told me that he will give it in writing. Where do I need to send the letter? The technician can also observe the problem and note.

Re: Contract cancellation

Thomas — Thu, 17 Jan 2019 11:03:46 GMT

Hi Kowshic,

you can give a copy to the technician and upload it as a picture in a private message here.

Regards

Thomas

Re: Contract cancellation

Kowshic — Thu, 17 Jan 2019 12:49:29 GMT

Hello,

Thanks for your help. I really appreciate it. I will get the letter when my landlord comes and forward to you.

Regards,

Kowshic

Re: Contract cancellation

Thomas — Fri, 18 Jan 2019 06:54:18 GMT

Hi Kowshic,

okay, please reply again here if you had the information.

Regards

Thomas

Re: Contract cancellation

Kowshic — Wed, 30 Jan 2019 12:42:47 GMT

Hello, As discussed with you before, I have got the letter from my landlord. I have sent the letter in a private message. Please let me know what do I have to do next. Thanks.

Re: Contract cancellation

Thomas — Thu, 31 Jan 2019 09:49:42 GMT

Hi Kowshic,

we got the letter. You don't have to do anything. We terminated the contract immediately.

Regards

Thomas

Re: Contract cancellation

Kowshic — Thu, 31 Jan 2019 10:40:50 GMT

Hello, Thanks for the help. I really appreaciate it. Do I have to do anything with the router? Also since my move was unsuccessfull, will I get any refund on the payment for the move (Bearbeitungsgebühr Umzug-39.99 euro)?

Re: Contract cancellation

Thomas — Fri, 01 Feb 2019 07:46:07 GMT

Hi Kowshic,

we have credited the lump sum for the move. The cable router has to be sent back. You will find the information on the confirmation.

Regards

Thomas

Re: Contract cancellation

Kowshic — Fri, 01 Feb 2019 10:08:02 GMT

Thanks a lot.