Thema "Re: cancellation of contracts" in Archiv_Kabel

cancellation of contracts

camellia — Wed, 19 Dec 2018 14:45:10 GMT

dear all, I have sent a post mail to Vodafone before I left Germany. I still didn't get any response from them. can Anyone help? because I can't call their customer service anymore.... do any one know where I should send the box back?

Re: cancellation of contracts

Andre — Thu, 20 Dec 2018 09:48:28 GMT

Hey camellia,

may i ask to which adress did you sent the letter?

Please send me a private message with your customernumber.

Therefore please click on my name/avatar -> then on the right side "Diesem Benutzer eine private Nachricht senden".

I will have a look if the cancellation letter has arrived & send you a return voucher.

Best regards,
Andre

Re: cancellation of contracts

camellia — Thu, 10 Jan 2019 16:48:35 GMT

HI， Thank you for help. I sent it to : Vodafone GmbH • Kundenbetreuung • 40875 Ratingen Is this correct?

Re: cancellation of contracts

DanyG — Fri, 11 Jan 2019 18:30:24 GMT

Hi camellia,

the address is correct.

BR,

Dany

Re: cancellation of contracts

Grit — Sat, 19 Jan 2019 11:12:06 GMT

Hello camellia,

you have a cable contract, so I'm taking the floor now. The cancellation confirmation was already sent in November. Since you didn't give us a new address, it could of course only be sent to the old address. The contract will be terminated on 31.03.2019 according to the Telecommunications Act. You can send the device to the following address:

Vodafone Kabel Deutschland GmbH
c/o DHL Paket
Am Tower 222
90475 Nürnberg

Regards

Grit

Re: cancellation of contracts

camellia — Wed, 23 Jan 2019 17:25:19 GMT

Thank you so much!!!

I will send the box! Could please help me update the address as well. For future infomation.

***

Thanks again.

Edit: Daten gelöscht.

Re: cancellation of contracts

Grit — Wed, 23 Jan 2019 17:24:28 GMT

Hello camellia,

i have entered the address as postal address in your customer data. You should not post such data publicly. I removed it after I deposited it.

Is your request cleared up?

Regards

Grit

Re: cancellation of contracts

camellia — Thu, 24 Jan 2019 10:57:59 GMT

Everything is good now! Thank you!

Re: cancellation of contracts

Nancy — Fri, 25 Jan 2019 12:06:24 GMT

Hello camellia,

I'm closing up now.

Best regards

Nancy