Thema "Re: Relocating to Hotel" in Archiv_Kabel

Relocating to Hotel

GCD — Wed, 16 Jan 2019 10:37:33 GMT

Dear Team,

I am moving out of my apartment and relocating to a hotel for 3 months from May 2019.

My 2 year contract ends on Nov 2019.

Is it possible to pause the connection for the 3 months until i find a new house ?

If not , can i cancel the contract ? What shall be done in order to cancel the contract ?

Thanks!!

Re: Relocating to Hotel

Stephan — Wed, 16 Jan 2019 17:01:53 GMT

Hi GCD,

welcome to our Community.

Unfortunately it's not possible to pause the contract and if the contract runs until November 2019 you can't cancel the contract earlier.

Regards

Stephan

Re: Relocating to Hotel

GCD — Wed, 16 Jan 2019 20:26:15 GMT

Hello Stephan,

Since, the service cannot be transferred to a hotel to which i am moving into. Why it is not possible to cancel the contract ?

What are the rules if i have to cancel the contract before november 2019 ?

Regards,

Gokul

Re: Relocating to Hotel

Stephan — Thu, 17 Jan 2019 10:53:50 GMT

Hi GCD,

it is possible to cancel a contract at the end of its term. In your case to November.

If you move to an address that we cannot provide, you can cancel with a notice period of three months from the date of the move. If you moved into a hotel for three months, you'd still pay for this contract.

Regards

Stephan

Re: Relocating to Hotel

GCD — Wed, 23 Jan 2019 10:58:33 GMT

Hi Stephan,

Ok. If i find a house before november , can i use the same contract in the new address ? In this case how much time before i should inform the new address ?

Currently i am using 200 Mb/s. Can i change my plan to 12 Mb/s ?

Regards,

Gokul

Re: Relocating to Hotel

Stephan — Thu, 24 Jan 2019 08:46:48 GMT

Hi GCD,

if our cable services are available at the new address, you can take your connection with you. The sooner you let us know, the better.

By the way: unsolicited private messages to the moderators, like those you sent to Grit, are not welcome. Nice try.

Regards

Stephan