Thema "Betreff: Changing the tariff" in Archiv_Kabel

Changing the tariff

AnnaNishcheret — Tue, 22 Jan 2019 08:52:32 GMT

Hello,

I tried contacting customer service but none of the operators, unfortunately, were able to speak English, which is a shame. Anyways, I would like to know how I can change my tariff and switch to a cheaper tariff. I am currently paying about 20 per month for my DSL and would like to keep my monthly invoice under 25 euros.

Thanks for getting back to me!

Anna

Edit: Board adapted.

Betreff: Changing the tariff

DSS1 — Fri, 18 Jan 2019 11:38:04 GMT

@AnnaNishcheret schrieb:
Hello,

I tried contacting customer service but none of the operators, unfortunately, were able to speak English, which is a shame.

Anna

Just speak german, then. Easy. Problem solved.

Cheers,

DSS1

Betreff: Changing the tariff

Mav1976 — Fri, 18 Jan 2019 11:59:44 GMT

@DSS1, that's impolite. You would be happy when you get support at least in English don't speaking the native language.
Do you have any hint for Anna?

@AnnaNishcheret, I believe changing in cheaper tariff is only possible after 24 month. But I'm not sure. How long runs your contract currently?
Did you try to change your current tariff about MeinVodafone portal?

Betreff: Changing the tariff

DSS1 — Fri, 18 Jan 2019 12:09:49 GMT

@Mav1976 schrieb:
@DSS1, that's impolite. You would be happy when you get support at least in English don't speaking the native language.

Nope, I'm a bit old fashioned. I'd learn the language instead.

@Mav1976 schrieb:

Do you have any hint for Anna?

Of course: Learn the language, Anna.

Betreff: Changing the tariff

AnnaNishcheret — Fri, 18 Jan 2019 12:19:02 GMT

Dear DSS1,

Next time you find yourself outside of Germany (if that ever happens, you may find it a very mind-opening experience) and seeking service from any service provider, you may be surprised to find out that, rather than insult you for not knowing the local language, people will actually try to help you in English. I wish you remember at that moment your comment to my inquiry.

I did not seek any advice regarding my language skills. If you have no relevant advice to give, please refrain from answering.

Thank you and regards.

Betreff: Changing the tariff

DSS1 — Fri, 18 Jan 2019 13:01:51 GMT

@AnnaNishcheret schrieb:
Dear DSS1,
Next time you find yourself outside of Germany (if that ever happens, you may find it a very mind-opening experience) and seeking service from any service provider, you may be surprised to find out that, rather than insult you for not knowing the local language, people will actually try to help you in English.

Oh, I do travel, occasionally. Ever been to France? You sure as hell get no help whatsoever in english, there. They actually consider it impolite to not speak french, when in France. Silly, huh? Been to the UK, too, and - guess what - I learned the language. Don't you find it a bit hypocritical to complain about the language skills of others, when you yourself refuse to learn the language of the country you live in?

I had a good conversation with a french guy of moroccan descent, last night. He spoke really good german with a sexy french accent. Awesomely nice bloke. But I guess he was an idiot for going through the trouble of learning german, when he could have just picked his language of choice an complain about everybody, who doesn't speak it, right?

Cheers,

DSS1

Betreff: Changing the tariff

AnnaNishcheret — Fri, 18 Jan 2019 13:06:10 GMT

I find your comments, from first to last, extremely inappropriate, bordering on insulting. I think you should take your rant elsewhere. To a xenophobic forum, perhaps.

Betreff: Changing the tariff

DSS1 — Fri, 18 Jan 2019 13:18:55 GMT

I'm not in the slightest xenophobic. I couldn't care less about color or origin. I just consider it impolite to complain about natives speaking their native tongue.

Cheers,

DSS1

Betreff: Changing the tariff

Andre — Sat, 19 Jan 2019 08:13:42 GMT

Hey AnnaNishcheret,

im sorry that you had such an unpleasant expirience with our hotline.
Most agents should be able to handle a call nevertheless.
Sadly for dsl customers there is no dedicated hotlinenumber to speak with an english speaking operator.

Feel free to send me a private message with your customernumber.

Therefore please click on my name/avatar -> Then on the right side "Diesem Benutzer eine private Nachricht senden". I'll have a closer look into this.

@DSS1 : Though i understand your position - and you have expressed it in a atleast very polite way - at the end of the day this hint is not a feasable solution for our customers. Most of the non german speaking users have an important inquiry , which demands a fast reaction from our side.
Could we please agree, that if you spot an english thread in future, where the solution is not solvable by a general advice from other users, that you just give a hint like "please be patient, if neccessary a moderator will get in touch with you"?. Thanks for your cooperation

Kind regards,
Andre

Betreff: Changing the tariff

DSS1 — Sat, 19 Jan 2019 13:01:10 GMT

@Andre schrieb:

Could we please agree, that if you spot an english thread in future, where the solution is not solvable by a general advice from other users, that you just give a hint like "please be patient, if neccessary a moderator will get in touch with you"?. Thanks for your cooperation

Kind regards,
Andre

I'm willing to give it a try.

Cheers,

DSS1

Betreff: Changing the tariff

Nancy — Tue, 22 Jan 2019 08:51:27 GMT

Hello Anna,

I'll take over. So that I can look at your contract and compare your data, I still need your name, date of birth and address from you by private message. Afterwards, please report again here in the article.

Best regards
Nancy

Betreff: Changing the tariff

Nancy — Wed, 23 Jan 2019 09:48:32 GMT

Hello AnnaNishcheret,

I will be happy to help you change your tariff. After 12 months you can switch to a cheaper tariff. Have you taken a look at your order confirmation? There you will find the offers that are possible. The first 12 months are on 21.02.2019, before I can not adjust the tariff. Take a look and then let me know which tariff you would like. If you have any questions, just ask.

Best regards

Nancy