Thema "Changing to lower speed" in Archiv_Kabel

Changing to lower speed

JulieO — Mon, 07 Jan 2019 09:54:13 GMT

I would like to change my tariff from Red Internet & Phone Young 200 Cable (currently) to Red Internet & Phone Young 100 Cable (desired). When signing up for the contract, both tariffs were the same price for the first year and I was told that it would not be a problem to change to Red Internet & Phone Young 100 Cable after the first year (contract began 05.04.2018).

I am currently not in Germany because of work and do not have a German mobile to contact any of the numbers Vodafone provide.

I contacted support via message and was told to open a thread on this forum.

Re: Changing to lower speed

Thomas — Mon, 07 Jan 2019 20:42:19 GMT

Hi JulieO,

you've come to the right place. We'll see what's possible with your contract. Send me your customer number, name, date of birth and address in a private message.

Then reply again here in the post.

Regards

Thomas

Re: Changing to lower speed

JulieO — Wed, 09 Jan 2019 11:23:30 GMT

Hi Thomas,

I have sent a message with the requested details.

Thanks

Re: Changing to lower speed

Stephan — Thu, 10 Jan 2019 12:42:29 GMT

Hi JulieO,

thanks for your pm.

Yes, you can change your tariff to the lower Red Internet & Phone 100 Cable (34,99 Euro per month) on 05.04.2018. This would not restart the term.

I can store this in your customer account so that the adjustment is done in April.

Regards

Stephan

Re: Changing to lower speed

JulieO — Mon, 14 Jan 2019 09:45:25 GMT

Hi Stephan,

Is this the price for Red Internet & Phone Young 100 Cable?

I would like to change to this rate in April.

Thanks,

Julie

Re: Changing to lower speed

Stephan — Mon, 14 Jan 2019 20:29:43 GMT

Hi JulieO,

no, that's the price for the regular Red Internet & Phone 100 Cable, as offered in your order confirmation. After the first year all Young Cable tariffs change to the regular price.

Regards

Stephan

Re: Changing to lower speed

JulieO — Tue, 15 Jan 2019 12:23:11 GMT

Ok, Stephan. I understand.

I would like to change to the Red Internet & Phone 100 Cable in April as discussed.

Re: Changing to lower speed

Stephan — Wed, 16 Jan 2019 14:50:17 GMT

Hi JulieO,

all right, I'll note the change for April then. You will also get a written confirmation.

Regards

Stephan