Thema "Re: Cancellation of DSL contract" in Archiv_Kabel

Cancellation of DSL contract

DSL_connection — Sat, 22 Dec 2018 10:20:39 GMT

Customer number: xxx

My vodafone contract of 2 years is going to be over in May and I would NOT like to extend my vodafone DSL connection and cancel it by February. Please suggest the process for DSL termination

EDIT: personal data removed.

Re: Cancellation of DSL contract

Anett — Mon, 24 Dec 2018 13:26:46 GMT

Hello DSL_connection,

if you no longer want your contract, you must file a resignation.

Regards

Anett

Re: Cancellation of DSL contract

DSL_connection — Mon, 24 Dec 2018 13:31:48 GMT

Thanks for the reply.Yes I would like to resign/terminate from the contract

Please initiate procedure for terminating the contract

Re: Cancellation of DSL contract

Stephan — Thu, 27 Dec 2018 14:57:34 GMT

Hi DSL_connection,

if you want to cancel your contract, please use our contact form.

Regards

Stephan

Re: Cancellation of DSL contract

DSL_connection — Thu, 27 Dec 2018 19:59:32 GMT

Online form already filled and submitted

Reference -Vodafone Dialog ID: [14292038001]

No feedback till now on the status on the request.That is the reason ticket logged ib forum as well

Please have a look and expedite the termination process.Also provide a feedback

Re: Cancellation of DSL contract

Anett — Sat, 29 Dec 2018 17:31:38 GMT

Hello DSL_connection,

the cancellation must be made via the contact form, which Stephan has linked to you. There is a dialog number only for DSL, but you use cable.

Regards

Anett

Re: Cancellation of DSL contract

DSL_connection — Sat, 29 Dec 2018 17:48:49 GMT

Hello Anett

Thanks for the response

I have submitted the contract termination request via the contact form, which Stephan has provided

Regards

Balaganesh

Re: Cancellation of DSL contract

Anett — Mon, 31 Dec 2018 12:44:55 GMT

Hello DSL_connection,

unfortunately, nothing has arrived with us yet, sorry.

Regards

Anett

Re: Cancellation of DSL contract

DSL_connection — Mon, 31 Dec 2018 16:08:46 GMT

I have filled the online form and submitted the request once again,

Note:When I tried to fill the form it displayed message that request is already submitted .However it allowed me to submit the supplementary request.You can see the request and successful submission message in the screenshots attached.Hope you receive this time

Best regards

Bala

Re: Cancellation of DSL contract

Thomas — Thu, 03 Jan 2019 06:39:18 GMT

Hi DSL_connection,

we'll see if anything's arrived. Please send me your customer number, name, date of birth and address in a private message.

Then you reply again here in the post.

Regards

Thomas

Re: Cancellation of DSL contract

DSL_connection — Thu, 03 Jan 2019 11:47:19 GMT

Private Message sent.

Re: Cancellation of DSL contract

Thomas — Fri, 04 Jan 2019 09:00:53 GMT

Hallo DSL_connection,

we handled the resignation. You will also receive a confirmation.

Regards

Thomas

Re: Cancellation of DSL contract

DSL_connection — Wed, 16 Jan 2019 09:02:10 GMT

I received the confirmation for termination of contract

Re: Cancellation of DSL contract

Thomas — Wed, 16 Jan 2019 12:38:21 GMT

Hi DSL_connection,

is your request done and we can close the post?

Regards

Thomas