Thema "Re: Cable downgrade" in Archiv_Kabel

Cable downgrade

p3rry — Sat, 12 Jan 2019 14:39:14 GMT

Hello,

sorry if I write in english, but my German is still too poor.

I would like to downgrade my internet & phone 400, as my offer is expiring, which options do I have?

Moreover I have a combi subscription with the TV, however I am not really using it. Is there any chance that I can cancel the TV subscription?

Thanks for your help,

best

Claudio

Re: Cable downgrade

Tina — Mon, 14 Jan 2019 07:54:07 GMT

Hello p3rry,

I'll see how I can help you. Which tariff do you want to change to?

Send me the following informations in a private message:

your full name

address

date of birth

customer number

Please reply here when you have sent the private message.

Best regards

Tina

Re: Cable downgrade

p3rry — Mon, 14 Jan 2019 09:47:28 GMT

Hi Tina,

I've sent you the infos.

Thanks!

Claudio

Re: Cable downgrade

Tina — Tue, 15 Jan 2019 08:03:20 GMT

Hello p3rry,

you can switch to the following tariff from 17th of january:

Red Internet & Phone 200 cable for 39,99 €

Red Internet & Phone 100 cable for 34,99 €

Red Internet & Phone 32 cable for 29,99 €

At TV you can change to the tariff Vodafone TV for 9,99 €. Instead of our Giga Box you get a HD-video-recorder.

Best regards

Tina

Re: Cable downgrade

p3rry — Tue, 15 Jan 2019 08:41:08 GMT

Dear Tina,

thank you so much for your answer, I would like to change my tarif to

Red Internet & Phone 100 and to Vodafone TV

is it possible for you to proceed with the tariff change?

Best regards,

thanks again

Claudio

Re: Cable downgrade

Tina — Tue, 15 Jan 2019 12:55:56 GMT

Hello p3rry,

I have deposited the tariff change. You will receive the order confirmations by post. Please be patient now.

Best regards

Tina

Re: Cable downgrade

p3rry — Tue, 15 Jan 2019 13:00:21 GMT

Dear Tina,

thanks so much for your kind help,

best regards

Claudio

Re: Cable downgrade

Tina — Wed, 16 Jan 2019 09:35:26 GMT

Hello p3rry,

You're welcome . As your request is solved, I will close this thread now.

Best regards

Tina