Thema "Betreff: Canceling contract" in Archiv_Kabel

Canceling contract

A319X — Fri, 12 Oct 2018 12:14:43 GMT

Guten Tag,

I'm leaving the country so need to cancel my red cable contract. I called customer services in June to notify that I'll be leaving in November/December but haven't had any confirmation back.

Since then I have called multiple times and no one has been able to assist me. I have sent a online contact form and been informed to post a new thread on the forum. I can see that my termination date has been update on my account to January however this isn't correct.

Please could you get in touch so we can discuss this further

Thank you

Re: Canceling contract

Stephan — Mon, 15 Oct 2018 14:42:49 GMT

Hi A319X,

welcome to our Community.

I can have a look on that. Please send me a private message with the following information:

your name

your address

your customer number

the link of this thread

Please reply here when you have sent the private message.

Regards

Stephan

Betreff: Canceling contract

A319X — Sun, 21 Oct 2018 15:56:24 GMT

I have sent you a private message with the details

Kind regards

Betreff: Canceling contract

Stephan — Mon, 22 Oct 2018 17:46:07 GMT

Hi A319X,

thanks for your pm.

The confirmation was sent in June 2018. I'll send you a copy of this letter.

Regards

Stephan

Betreff: Canceling contract

A319X — Tue, 23 Oct 2018 20:35:48 GMT

Thanks for getting back to me. What is the process in terms of returning the router? Is this required?

Betreff: Canceling contract

Stephan — Wed, 24 Oct 2018 14:02:59 GMT

Hi A319X,

the router must be returned within 14 days after the contract runs out. Of course you can also send the router earlier.

The address is:

Vodafone Kabel Deutschland

c/o DHL Paket

Am Tower 222

90475 Nürnberg

Regards

Stephan

Betreff: Canceling contract

A319X — Thu, 25 Oct 2018 08:45:16 GMT

Thanks for the information. With regards to the termination date being the 03/01/2019. I’m leaving Germany on the 20th November 2018. Can you change the termination date.

Kind regards

Betreff: Canceling contract

Stephan — Fri, 26 Oct 2018 13:45:18 GMT

Hi A319X,

according to your new move date, I have processed the cancellation. You will receive a new confirmation.

Regards

Stephan

Betreff: Canceling contract

A319X — Fri, 26 Oct 2018 18:06:22 GMT

Hi Stephan,

Thank you very much for all the help and information you have provided. I wish I had contacted you sooner. I have received the email to say that my move date has been adjusted. Will this also be updated on my account as it shows the 03/01/2019 at the moment.

Thanks once a again

Betreff: Canceling contract

Stephan — Tue, 30 Oct 2018 15:28:38 GMT

Hi A319X,

yes the date should be updated in your customer centre.

Regards

Stephan

Betreff: Canceling contract

A319X — Sat, 12 Jan 2019 22:56:45 GMT

Hi Stephan,

I just received an email from Vodafone stating there is an outstanding balance of €34.49. It seems as if they haven’t updated my termination date. I sent back the router on the 20th November 2018.

Betreff: Canceling contract

Stephan — Sun, 13 Jan 2019 09:36:03 GMT

Hi A319X,

the invoice is correct.

After your message here in October that you will leave the country on 20.11.2018, I changed the notice from 01.03.2019 to 18.02.2019.

You should have received a written confirmation from us in October.

Regards

Stephan

Betreff: Canceling contract

A319X — Sun, 13 Jan 2019 10:41:28 GMT

Why would you change my termination date to later. I informed you guys in June / July that I would be leaving and gave plenty of notice. I only received an email from Vodafone stating that my move date has been changed. It didn’t say what that date was. When I got back to you on the forum asking why it wasn’t updated on the portal you said it would be. It is only now I’m finding out for some bizarre reason that the termination date has been extended. I have left the country and closed my bank accounts as I no longer reside there.

Betreff: Canceling contract

Nancy — Mon, 14 Jan 2019 12:02:16 GMT

Hello A319X,

your resignation date is correct. Your contract was terminated 3 months after your move date according to the Telecommunications Act. Until this date, the connection will also be charged.

Best regards

Nancy

Betreff: Canceling contract

A319X — Mon, 14 Jan 2019 21:43:45 GMT

The telecommunications act states that I have to provide 3 months notice. I have given more than that. It does not mention it should be from when I move. Please provide evidence of this if this is the case.

Betreff: Canceling contract

Nancy — Tue, 15 Jan 2019 11:41:25 GMT

Hello A319X,

there are also court rulings where this has been so decided. You can also read it on our help page "What do I have to do if I move abroad?".

Best regards

Nancy