Contract revocation

olgfok — Fri, 11 Jan 2019 14:03:24 GMT

Hi!

I have the following problem. On the December, 11th I applied online for the Vodafone Cable Internet. Immediately after an e-mail came with a title "Ihre Bestellung bei Vodafone Kabel Deutschland". Later I have been awaiting confirmation from Vodafone and a welcome letter with terms and conditions, but nothing arrived. So I decided to make a contract with another Internet provider.

On the January, 4th I received a notification from Vodafone that a parcel for me is on the way. The parcel arrived on the January, 7th and on the January, 8th I sent it back as I already had a contract with another provider. Also I wrote to kabel-widerruf@vodafone.com to cancel the contract but received in response:

"Ihr Widerruf ist leider nicht wirksam. Die vorgesehene Frist von 14 Tagen ist schon abgelaufen."

14 days from which starting point? I received no confirmation and no contract (neither by e-mail, nor by post). When I explained my situtation, I was advised to ask help here.

Please help me to cancel the contract. Unfortunately I don't know my customer's number and contract's number.

Best regards, Olga

Re: Contract revocation

Thomas — Fri, 11 Jan 2019 20:21:03 GMT

Hi olgfok,

we'll take a look. Send me your customer number, name, date of birth and address in a private message.

Then please reply again here in the post.

Regards

Thomas

Re: Contract revocation

olgfok — Mon, 14 Jan 2019 12:31:28 GMT

Hi Thomas!

I sent you my details in the private message.

Best regards,

Olga

Re: Contract revocation

Thomas — Tue, 15 Jan 2019 06:30:34 GMT

Hi Olga,

we've revoked the contract. You will get a confirmation.

Regards

Thomas

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Contract revocation

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Re: Contract revocation