Thema "Re: Cancel Contract" in Archiv_Kabel

Cancel Contract

sm11 — Sun, 06 Jan 2019 18:00:54 GMT

I canceled my service (notified via post that I was moving overseas / out of Germany, and provided proof of one-way tickets). I received a response, giving an address to mail the equipment to. I mailed the equipment by certified DHL. I've since been billed for November, and now December. I thought maybe November was because our final date was in the middle of the month (although it was not prorated). December's bill should not have happened at all though. I tried using the in-account cancellation feature from MyCable, and they responded with a pdf directing me to use this (the forum) to get some resolution.

I've since canceled the bank account linked to this contract (so any future SEPA requests will be returned unfunded), but I'm trying to do the right thing. Please cancel my account and provide some sort of cancellation notice. Send me a message for my customer number if you're not able to retrieve it through your system.

Thank you.

Betreff: Cancel Contract

Der Ritter — Sun, 06 Jan 2019 18:05:16 GMT

Have you provided the deregistration notice (Abmeldebescheinigung) as well? Just sending copies of one-way-tickets most possibly will not suffice.
According to German Telecommunications Laaws&Regulations there is a three month period during which you will be charged the regular monthly amount after the premature cancellation was approved. Assuming you cancelled the contract by November, you should then be charged for November, December and January.

Re: Cancel Contract

Billy — Mon, 07 Jan 2019 19:38:44 GMT

Hello sm11,

I'd like to take a look at it. Please send me your customer information (customer number, name, address and date of birth of the contract owner) by private message. Please let me know here in the post when you have sent the message.

Regards Billy

Re: Cancel Contract

sm11 — Wed, 09 Jan 2019 03:55:30 GMT

Hello Billy,

I've sent you the PM with the requested details. Thanks for looking into it.

Respectfully,

sm11

Re: Cancel Contract

Stephan — Thu, 10 Jan 2019 08:54:23 GMT

Hi sm11,

thanks for your pm.

Your first cancellation was confirmed to the end of the contract term in July 2019. Since you cancelled because of leaving the country, I adjusted this cancellation.

The new termination date is 01.02.2019. This date results from the regulations of the telecommunication law.

Regards

Stephan