Thema "Betreff: Kabel internet connection" in Archiv_Kabel

Kabel internet connection

Marouane — Sat, 05 Jan 2019 15:12:42 GMT

Hi,
My internet is not working. I tried to call the customer service but they don't speak English. Could anyone please help?
Thank you

Betreff: Kabel internet connection

reneromann — Sat, 05 Jan 2019 17:26:25 GMT

A BIT more information would be quite helpful...

What exactly did you do?

What Devices do you have?

Was the line functional before or is it a new installation?

Are there any lights flashing on the router device?

Betreff: Kabel internet connection

Marouane — Sat, 05 Jan 2019 17:34:58 GMT

Hi
Thanks for your reply.
My internet was working before. My router was shut down for 20 days now (i wasn't home) and when I turned it on i didn't have any internet access.
The @ light is flashing in green. I reboot the router several times and also reseted it but still doesn't work. I tried to connect it to my laptop with a WLAN cable...still nothing.
When i acces the router interface the status of internet shows in progress (in red)...
I have a cbn model :CH7466CE
Thanks

Betreff: Kabel internet connection

reneromann — Sat, 05 Jan 2019 17:58:35 GMT

Have you paid all your invoices?

Betreff: Kabel internet connection

Marouane — Sat, 05 Jan 2019 18:04:00 GMT

Yes

Re: Kabel internet connection

Moni_GK — Mon, 07 Jan 2019 17:11:10 GMT

Hello, Marouane,

I'd love to see what I can do. Is the router still lit or are all the lights out?

Please send me a private message with your name, customer number, address and date of birth.

Then please contact me here again when you have sent the data.

Best regards

Moni

Betreff: Kabel internet connection

Marouane — Tue, 08 Jan 2019 18:25:58 GMT

Hi Moni,
I sent you an email with the required data.
Yesterday, I unplugged and plugged the cable going to the wall and it worked. But today it's down again. The @ light is flashing in green

Betreff: Kabel internet connection

ERFD — Thu, 10 Jan 2019 06:39:54 GMT

Hello, Marouane,

it's probably because the levels aren't okay. Currently the modem is online. Do you use the original antenna cable? Otherwise we have to hire a technician.

Best regards Fred