Thema "Betreff: Cancelled internet contract, left Germany, Still getting Bills" in Archiv_Kabel

Cancelled internet contract, left Germany, Still getting Bills

Mehwish — Thu, 03 Jan 2019 22:26:05 GMT

Hello,

I left germany at the end of october 2018. My flatmate returned the device and also the proof of me leaving germany was submitted at the vodafone outlet in saarbrucken. My friend was told that if the deivce is returned then the contract has already been cancelled but i am still getting the emails for the bills with penalty for delays. My friend went again to the vodafone outlet with my contract details as i no longer live in germany and he was assured that the contract has been cancelled. So i want to know if there has been some mistake and why am i still getting the bills. i dont have a bank account there anymore and would be unable to pay the additional mistaken charges.

Thank you.

Mehwish

Betreff: Cancelled internet contract, left Germany, Still getting Bills

reneromann — Fri, 04 Jan 2019 02:05:46 GMT

Even after leaving Germany (and in case that your cancellation has been processed correctly), you are required by law tp pay for additional 3 months.
So if you left in October, you'll have to pay for November, December and January.

In case your bank account was already closed, you may have to pay for any additional charge that occurs if Vodafone is not getting the money in time (or cannot charge your bank account any more).

Betreff: Cancelled internet contract, left Germany, Still getting Bills

Mehwish — Fri, 04 Jan 2019 10:11:57 GMT

Hello,

Oh in that case how can i be sure when my contract was cancelled as i got no confirmation email from vodafone that my account has been cancelled. I would like to know the date my contract was cancelled so i can pay the outsanding ammount appropriately.

Thank you.

Mehwish Hanif

Re: Cancelled internet contract, left Germany, Still getting Bills

Billy — Fri, 04 Jan 2019 12:59:50 GMT

Hello Mehwish,

I'd like to take a look at it. Please send me your customer information (customer number, name, address and date of birth of the contract owner) by private message. Please let me know here in the post when you have sent the message.

Regards Billy

Re: Cancelled internet contract, left Germany, Still getting Bills

Mehwish — Fri, 04 Jan 2019 15:05:51 GMT

Hello Billy,

Thank you for your reply. I have sent you these details in a private message.

Best regards,

Mehwish Hanif

Re: Cancelled internet contract, left Germany, Still getting Bills

Lars — Sun, 06 Jan 2019 18:32:33 GMT

Hi Mehwish,

I have now terminated the contract with effect from 28.01.2019. A confirmation should be sent to you by e-mail. If not, you will also find all documents for the next days in your customer portal. Do you have any further questions?

Best regards

Lars

Re: Cancelled internet contract, left Germany, Still getting Bills

Mehwish — Sun, 06 Jan 2019 21:06:34 GMT

Hello Lars,

Thank you for that. It is nice to have confimation after so long. I just wanted to know that since i left in october I will only have to pay for november december and january right? because i am confused that i just got an email of termination which i should have gotten sooner.

Thank you.

Best,

Mehwish

Re: Cancelled internet contract, left Germany, Still getting Bills

Nancy — Tue, 08 Jan 2019 07:53:36 GMT

Hello Mehwish,

your contract is cancelled on 28.01.2019 and only until this date you have to pay for your connection. Lars has sent you the cancellation confirmation by e-mail. So everything is entered correctly.

Do you have any questions?

Best regards

Nancy