Thema "Betreff: Contract cancellation leaving Germany" in Archiv_Kabel

Contract cancellation leaving Germany

Francesco85 — Mon, 31 Dec 2018 12:10:49 GMT

Good afternoon,

I will leave Germany for work starting February 2019 and I need to cancell my Vodafone internet contract (to be in place until January 2019 end).
As I understood, in order to terminate the contract I should:
1) provide the city deregistration document —> here it is not clear to me who I should send this document to
2) Send back the router to a Nürnberg address.

1) Can you please advice me how/who to provide the deregistration paper to make official the cancellation? Is there kindly an email address?

2)In addition just a kind confirmation that this address to deliver the router is the correct one:

Vodafone Kabel Deutschland
c/o DHL Paket
Am Tower 222
90475 Nürnberg

Please correct me if I'm wrong here.
Thank you and kind regards
Francesco

Betreff: Contract cancellation leaving Germany

Díaz_de_Vivar — Mon, 31 Dec 2018 12:30:37 GMT

@Francesco85

Please keep in mind, you have to pay for three months (February/March/April) after leaving Germany.

Betreff: Contract cancellation leaving Germany

Francesco85 — Mon, 31 Dec 2018 18:25:37 GMT

Thank you. Do you know also how I can notify this to Vodafone? I have looked into the website but I did not find a way (maybe due to my bad German). Thanks

Betreff: Contract cancellation leaving Germany

Díaz_de_Vivar — Mon, 31 Dec 2018 19:21:56 GMT

Hi @Francesco85, I think a "VF-Moderator" here can help you. Wait a few days.

Re: Contract cancellation leaving Germany

Stephan — Wed, 02 Jan 2019 19:16:14 GMT

Hi Francesco85,

did you already cancelled your contract via our contact form? You can send your de-regitration also via this form.

Regards

Stephan

Betreff: Contract cancellation leaving Germany

Francesco85 — Thu, 03 Jan 2019 00:50:40 GMT

Thanks Stephan.
Not yet. I do not speak German and the website, despite trying to translate, is hard for me.
Where is the form to cancell? Is “kündigung” the right section?
There I can see, based on my understanding (bad in German), the possibility to change address, which is not what I need as I have to leave Germany.

Can you please send me the link of the final form to request the cancellation?
Or a mail recipient I can ask for the termination?

Thanks and regards
Francesco

Betreff: Contract cancellation leaving Germany

Stephan — Thu, 03 Jan 2019 17:34:45 GMT

Hi Francesco85,

okay, then let's try something different. It might be easier for you. Please follow this link. This is our form to order a move.

Type in "Ihr Umzugstermin" the date of your move an click the button below for "Ich ziehe um ins Ausland" and then hit "Weiter".

On the next page fill in your data (name, surname, customer number, etc.) and then hit "Auftrag absenden".

Via this way you have to click less or fill in less text. A few days later you will receive a confirmation.

Regards

Stephan