Thema "Re: Adding service without permission" in Archiv_Kabel

Adding service without permission

Abhishekf11 — Tue, 04 Dec 2018 09:02:39 GMT

Hello,

I wanted to use vodafone hotspot flat. So i filled a form online but as i gave the wrong address i called support. They told me as i gave the wrong address it wont be started so he asked me to book another account with him. So i did the same. Now when i cheked m account i found out u have credited my account twice with different ids for vodafone flat service. So i called again to tesolve my problem . That guy instead to solve my problem started telling me about other service and now i find GigaTV bull*** added to my account which i never agrred with, WHat the hell you guys want with me. I am ust a student . I dont even have money to pay for all your bull*** . what the hell this company is trying to do. I literally cried today. Why u r runing my accounts for services neither can i afford nor i am using. Please anyone help me out. What can i do

Regads,

Abhishek

EDIT @Abhishekf11 Changed board.

Re: Adding service without permission

Nancy — Tue, 04 Dec 2018 09:32:32 GMT

Hello Abhishekf11,

cheer up, if it's any consolation, we'll fix this.

Have you already cancelled your unwanted contracts via our contact form? Please send me your customer number(s), name, date of birth and address by private message and then report again here in the article.

Best regards

Nancy

Adding service without permission

Abhishekf11 — Thu, 20 Dec 2018 10:24:22 GMT

I took a vodafone hotspot flat contract on 30 oct 2018 online but i filled the wrong address. So i called the vodafone helpline number and asked him to resolve my problem. He has not been read to read. so i did. But in november i got charged with two different hotspot flat account while i was not even using one. SO i called the helpline number again but instead of listening to my problem he started telling me about some gigatv plan. Just to be polite i have been charged for another. I terminated the contract in the given option. I ma studeny and i do not even have to pay money for. I am just surviving on the part time jobs.I do not have money and i am being charged again and again for these things. SOmoeone told me to come here and post my complaint. You always record the phone calls you can even check what i am telling is truth. Someone please help me out. I just want to cancel all my contracts and do not want to sign up for this. Just tell me what i need to do

Edit: delete the attachment with personal data

Re: Adding service without permission

Abhishekf11 — Thu, 20 Dec 2018 11:14:22 GMT

My moderator replied some days ago regarding my problem and was going to help e resolve it.as i was travelling i couldn't check it. But now she is not active since few days can i new moderator help me out. I seriously need some help

Edit: There is no need to open another thread if you already have an existing one that is still accessible. I have merged the two threads. Please refer and adhere to the board rules. Thanks.

Re: Adding service without permission

Der Ritter — Thu, 20 Dec 2018 11:17:52 GMT

To be precise, @Nancy replied 16 days ago offering you her assistance.

Please bear in mind that the moderators are not online 24/7 and also have other duties. You might also consider that moderators do have days off at times and/or be on annual/sick leave.

I am sure that @Nancy will get back to you at her earliest convenience.

Re: Adding service without permission

Abhishekf11 — Thu, 20 Dec 2018 11:51:31 GMT

she replied on 4-12-2018. I was travelling at that moment. I just got back yesterday its 16 days including today. I m sorry that i wasn't available at that time, but on the first plae i didn't caused this problem either. I just need to resolve it. I understand and will wait for her. But i just wanted to make sure that she will be back or not. That's all.

Re: Adding service without permission

Anett — Sat, 22 Dec 2018 18:46:57 GMT

Hello Abhishekf11,

thank you for your PN and your data. We would terminate the wrongly booked Flat retroactively as a gesture of goodwill. The too much paid money you get then refunded.

We can also revoke the Giga TV Net Box as a gesture of goodwill. The second hotspot flat, which you have used, can only be cancelled at the end of the term. There is no reason for an immediate termination.

Let me know if you agree.

Regards

Anett

Re: Adding service without permission

Abhishekf11 — Tue, 25 Dec 2018 12:39:36 GMT

Thanks for replying. Just one thing will i be returned the money which have been charged for Gigatv box?. Also about the vodafone flat that i am using at moment, i just want it to cancel from next month. I know that it has a 28 days notice period so i want to cancel it from january. Thanks for replying and helping me out. Seriously thank you.

Re: Adding service without permission

Thomas — Thu, 27 Dec 2018 16:38:18 GMT

Hi Abhishekf11,

the Giga TV app is also finished. You will get a credit automatically. The Hotspotflat ends on 23.01.2019. That's all done so far. You will also get a confirmation.

Regards

Thomas

Re: Adding service without permission

Abhishekf11 — Thu, 27 Dec 2018 19:58:01 GMT

Thanks a lot for helping me out. I agree to what u said. Please confirm it.

Re: Adding service without permission

Thomas — Fri, 28 Dec 2018 19:55:27 GMT

Hi Abhishekf11,

the confirmation was sent to you by mail.

Regards

Thomas

Re: Adding service without permission

Abhishekf11 — Wed, 02 Jan 2019 16:31:13 GMT

Sir, i have received the confirmation for ID ***, but not for the other vodafone hotspot flat ID ***. Also, you can let me know when I can expect the money back. Still thanks for being patient and kind with me.

EDIT: customer data deleted

Re: Adding service without permission

Stephan — Wed, 02 Jan 2019 16:28:34 GMT

Hi Abhishekf11,

sorry for that. You will get the confirmation in a few days.

Gruß

Stephan