Thema "Re: Cancelling or transfering a contract" in Archiv_Kabel

Cancelling or transfering a contract

erikkubik — Tue, 24 Jul 2018 08:22:27 GMT

Hello,

I have moved from Berlin to Czech Republic and no longer need my internet connection. I have sent in the abmeldug forms to the burgeramt and am awaiting the response so I can officially cancel.

I have a friend who just moved to Berlin who would like to potentially transfer over my contract if possible?

If that is not possible, can you help me to cancel the contract?

Erik

Betreff: Cancelling or transfering a contract

Gelöschter User — Tue, 24 Jul 2018 08:42:50 GMT

If you just want to cancel the contract please fill in the form (attached) and send it back via fax to vodafone.

Betreff: Cancelling or transfering a contract

Gelöschter User — Tue, 24 Jul 2018 08:40:22 GMT

If you want your friend to take over the contract fill in the following form.

Betreff: Cancelling or transfering a contract

erikkubik — Tue, 24 Jul 2018 08:46:48 GMT

Ok great. I will do the transfer as its easiest for us. He will not be located at the same address. The availabliitychecker on your site says its available at Marienfelder Allee 65 12277 Berlin. Is this ok?

Thanks,

Erik

Betreff: Cancelling or transfering a contract

Gelöschter User — Tue, 24 Jul 2018 08:53:33 GMT

I can not check the availability at the moment. Please call the customer service before sending the filled forms back.

Re: Cancelling or transfering a contract

Thomas — Tue, 24 Jul 2018 14:27:02 GMT

Hi Erik,

if the friend moves to another address, it is not possible to take over the contract. Basically, this only works under certain conditions. The statement of @Gelöschter User is not correct in this respect.

So all you have left is to terminate the contract. Please send me your customer number, name and address in a private message. For this we also need the deregistration from Germany.

If you sent the private message, get in touch here again.

Regards

Thomas

Re: Cancelling or transfering a contract

Gelöschter User — Tue, 24 Jul 2018 17:00:00 GMT

@Thomas

Davon steht im Dok leider nichts. Schade.

Re: Cancelling or transfering a contract

erikkubik — Mon, 13 Aug 2018 14:10:24 GMT

I have sent a pm, thanks for catching this.

Erik

Re: Cancelling or transfering a contract

Thomas — Tue, 14 Aug 2018 08:41:06 GMT

Hi Erik,

the cancellation has been processed. You'll get an confirmation.

Regards

Thomas

Re: Cancelling or transfering a contract

erikkubik — Tue, 25 Dec 2018 15:40:40 GMT

Hello,

It has now been some months since I left germany and I am still receiving charges from vodafon. I have been charged every month since canceling and just now I was charged another 100 Euro? Can you pleas explain why this has not been canceled?

Re: Cancelling or transfering a contract

erikkubik — Tue, 25 Dec 2018 15:46:12 GMT

Additionally my account shows

Wichtiger Hinweis:
Sie haben Ihren Vertrag oder Ihre Verträge gekündigt, daher können Sie Ihre Bankverbindung nicht mehr ändern. Bitte wenden Sie sich bei Fragen an unseren Kundendienst.

So why am I still being charged?

Re: Cancelling or transfering a contract

Thomas — Thu, 27 Dec 2018 17:05:21 GMT

Hi erikkubik,

the contract ended on 11.11.2018. The calculation was made because the cable router was not returned. Please send it back immediately and we will refund the amount.

Regards

Thomas