Router does not connect to Internet

EnricoVeneruso — Thu, 20 Dec 2018 09:50:22 GMT

Hi,

I have just received the Vodafone Starter Pack and followed the instructions how to install it.

I have plugged correctly the adapter in the 2 connectors (Radio+TV)
I have plugged the Antenna cable from the router to the DATA from the adapter's connector
The "Internet" light on the router blinks slowly in red for 1 minute almost then it blinks faster with the same color.

I have waited 12 hours but I do not have the connection. I have tried to called several times to the Vodafone Hotline but it's everything in German, somehow repeating my customer number I reached once an agent but she was not able to speak English at all. I have called the shop where I stipulate the contract but they simply advise me to contact the Hotline and it became a loop - no English speakers, no one able to help me. Hopefully I have better restuls on this forum.

Thank you in advance.

Kind Regards

Re: Router does not connect to Internet

Jens — Thu, 27 Dec 2018 06:58:04 GMT

Hello EnricoVeneruso,

you are in the right place. 🙂

Use only the adapter for the antenna socket with the data-connectors to the cablerouter.

Did you wait for this connection also so many hours?

Regards

Jens

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Router does not connect to Internet

Re: Router does not connect to Internet