Thema "Moving out of Germany" in Archiv_Kabel

Moving out of Germany

smheart — Fri, 21 Dec 2018 19:14:41 GMT

Hello,

sorry for using English.

I will move out of germany by the end of the month and I need to cancel my Kabel Deutschland contract.

I have my ABMELDUNG certificate but I don't know where I shoul send it.

Also I need to return the router. I would like to know if I have to pay for it myself or if Vodafone is usign any other option.

Thanks!

Edit; moved your thread to the right board.

Re: Moving out of Germany

Grit — Mon, 24 Dec 2018 12:38:03 GMT

Hello smheart,

i can get the termination of the contract done for you. Please note that this is done in the course of the Telecommunications Act (move + 3 months), so the contract will not be terminated immediately.

Send me a private message with the following data:

name

date of birth

customer number

old address

new address

Mmving date or deregistration

The router came with a return receipt. If you don't have it anymore, the return will be at your own expense.

Please contact us again here if you have sent the PN.

Regards

Grit

Re: Moving out of Germany

smheart — Mon, 24 Dec 2018 16:08:19 GMT

Hello Grit,

thanks for your answer and support.

I sent you a PM with all the informations.

Please let me know if you can proceed with terminating the contracts.

Or if you need more informations from my side.

Hope you understand I'm trying since months to not spend more money on a service I don't use and I won't be able to use after my move.

So I hope I can receive help.

Thanks

Martina