Thema "Betreff: cancel tariff change" in Archiv_Kabel

cancel tariff change

jie — Wed, 12 Dec 2018 20:24:23 GMT

Hi,

I have my internet tariff changed from Red Internet and Phone 32 Cable to Red Internet and Phone 50 Cable a couple of days ago, however I found that my contract has restarted for 24 months. Could you explain why is this? If the new contract has to be for another 24 months for some reason, I would like to cancel this change.

Best regards,

Renjie

Betreff: cancel tariff change

reneromann — Wed, 12 Dec 2018 22:13:14 GMT

It's normal that such change initiates a new 24 months contractual term.

Betreff: cancel tariff change

jie — Thu, 13 Dec 2018 10:55:54 GMT

I guess it's a common practice, but I think they should have mentioned that when I was changing the tariff.

Betreff: cancel tariff change

jie — Thu, 13 Dec 2018 14:31:25 GMT

Can anyone from Vodafone help me revoke the tariff change then?

Re: cancel tariff change

Thomas — Mon, 17 Dec 2018 09:05:36 GMT

Hi jie,

we'll see what we can do. Send me your customer number, name, date of birth and address in a private message.

Then please reply again here in the post.

Regards

Thomas

Re: cancel tariff change

jie — Tue, 18 Dec 2018 11:19:45 GMT

Hi Thomas,

Thank youfor responding! I have sent my customer number, name, date of birth and address to you in a private message.

Best regards,

jie

Re: cancel tariff change

Grit — Fri, 21 Dec 2018 07:40:20 GMT

Hello jie,

it is normal for the validity period to restart when a contract is changed. Unfortunately, we cannot make any exceptions. I have therefore revoked the tariff change, you will receive a confirmation within the next few days.

Regards

Grit

Re: cancel tariff change

jie — Fri, 21 Dec 2018 16:00:47 GMT

Hi Grit,

ok, I understand. Thank you very much for revoking the trariff change.

Regards,

jie

Re: cancel tariff change

Grit — Mon, 24 Dec 2018 11:31:30 GMT

Hello jie,

since your issue is resolved, i close the thread.

We wish you a Merry Christmas.

Regards

Grit