Thema "Re: Contract cancelation" in Archiv_Kabel

Contract cancelation

danchily — Fri, 23 Nov 2018 13:56:37 GMT

I have left Germany late June 2018.

I would like to cancel my contract. I have not logged in since June 2018.

I sent my router and a letter requesting my contract cancelation before I left Germany to **** 90475 Nürnberg.

I am being charged every month and this is not fare.

Please help cancel the contract as soon as possible.

Edit: Please do not post your address.

Betreff: Contract cancelation

Der Ritter — Fri, 23 Nov 2018 13:41:34 GMT

Have you received a confirmation for the reception and approval of your (most possibly premature) cancellation request?
If the answer is "Yes.", which date was confirmed?
If the answer is "No.", which course of yction did you take besides sending back the rental hardware?
Have you read and understood the German telecoms laws and regulations regarding the procedure and consequences of a premature fixed network cancellation?

Betreff: Contract cancelation

reneromann — Fri, 23 Nov 2018 21:25:17 GMT

If you sent the cancellation letter together with the rental hardware to the Address in Nuremberg, it's most likely that it is not received by Vodafone at all.

Please note that the rental devices are handled by an external company that solely ships and receives them on behalf of Vodafone. They cannot accept and/or process your cancellation.

You should have sent your cancellation letter to the "official" contact address in Erfurt...

Re: Contract cancelation

Tina — Thu, 29 Nov 2018 14:05:10 GMT

Hello danchily,

welcome to our community. Nice to see you.

Send me the following informations in a private message:

full name

address

customer number

Please reply here when you have sent the private message.

Best regards

Tina

Re: Contract cancelation

Billy — Thu, 13 Dec 2018 11:54:18 GMT

I can trace the receipt of the device, unfortunately not the receipt of the cancellation letter. Please send me your current address. Afterwards I will terminate the contract. Regards Billy ^bjk

Re: Contract cancelation

danchily — Fri, 14 Dec 2018 09:18:05 GMT

Sent my information in a private message.

Betreff: Contract cancelation

danchily — Tue, 18 Dec 2018 06:43:15 GMT

Tina or Billy pleas let me know if you have everything you need to finish the cancelation process.

I got charged again in December...

Dan

Re: Contract cancelation

Thomas — Tue, 18 Dec 2018 11:19:38 GMT

Hallo danchily,

the cancellation has been processed. The contract will be terminated with 3 months notice from the day we were informed about the move. The contract ends on 21.02.2019.

Regards

Thomas

Re: Contract cancelation

danchily — Tue, 18 Dec 2018 11:28:43 GMT

Thomas, this in unacceptable. I have sent notification later in July. And emails since September 2018 (I can send you screenshots of the conversation from your colegues).

I will need to proceed will legal action if I get charged again. I have already been paying for almost half a year after I gave notice and returned your hardware.

Please terminate my contract ASAP,

Dan

Re: Contract cancelation

Thomas — Thu, 20 Dec 2018 13:47:28 GMT

Hi danchily,

i´m sorry if you're not satisfied with my answer. We have no official notice that you are moving and would like to cancel your contract. We have only been informed about this now and therefore the contract ends as already written.

Regards

Thomas

Betreff: Contract cancelation

reneromann — Thu, 20 Dec 2018 23:53:57 GMT

@danchily
The problem seems to be that you sent the cancellation to the wrong address (included it woth the rental hardware instead of sending it to Erfurt) - and therefor it was never received by Vodafone. But it is (or better was) your obligation to send the cancellation to the right address (and also get proof of receival)....
Any lawyer will tell you exactly the same thing (plus he'll take your money for this answer) - and won't do anything else.

Same applies to any other contact method except the official ways. And keep in mind that you must have already provided proof of movement to Vodafone - if you haven't done yet, even an earlier cancellation that would have been received by Vodafone could not have been processed...

Betreff: Contract cancelation

danchily — Mon, 24 Dec 2018 09:50:06 GMT

I understand that it was my mistake to send to Erfurt, but I did not give it earlier then November.

I have a full email exchange proving this from 24 September. Please see attached screenshot

I was not able to access vodafone forum untill later I forgot my username to password.

Kind regards,

Dan

Edit: attachment removed because it contains private data. Please avoid posting them publicly, as everyone has access to them.

Betreff: Contract cancelation

reneromann — Fri, 21 Dec 2018 19:59:27 GMT

It's the same problem again...

Sole contractual language is German - if you send letters in English, they may be simply rejected - especially if sending them to the wrong address.

And the other thing:

Even despite the language fact - your letter did not include all the necessary information needed for this kind of cancellation. It missed at least the confirmation of your movement (e.g. the "Abmeldebestätigung")...

Betreff: Contract cancelation

Anett — Mon, 24 Dec 2018 09:50:56 GMT

Hello danchily,

I'm sorry, but even I can only agree with Thomas. The cancellation was processed correctly by us.

Regards

Anett