Thema "Re: Left Germany and moved to a non-European country" in Archiv_Kabel

Contract cancellation as I left Germany and moved to a non-European country

Ken00004 — Wed, 21 Nov 2018 13:59:31 GMT

Dear Vodafone Team,

I got an answer per e-mail I have to post a note on this public forum on my move out of Germany, thus have to cancel my Internet/TV contract.

As things went quickly, I have already left, but the new tennants are able to help with returning goods.

Would like to know what you need from me in order to cancel properly.

Thank you for getting in touch.

Best regards,

Ken

Re: Left Germany and moved to a non-European country

Thomas — Thu, 22 Nov 2018 08:35:10 GMT

Hi Ken,

in order for us to terminate the contract, we need your customer number, name, date of birth, address and date of move. The contract will then be terminated with a period of 3 months.

Send me the data in a private message and reply afterwards again here in the post.

Regards

Thomas

Re: Left Germany and moved to a non-European country

Ken00004 — Fri, 23 Nov 2018 08:46:57 GMT

Hi Thomas,

Private message has been sent.

Best,

Ken

Re: Left Germany and moved to a non-European country

Tina — Tue, 27 Nov 2018 13:42:27 GMT

Hello Ken,

please send me your new address yet in a private message.

Best regards

Tina

Re: Left Germany and moved to a non-European country

Ken00004 — Fri, 30 Nov 2018 06:05:47 GMT

Hi Tina,

I sent you a private message on Wednesday.

What are the next steps?

Thanks,

Ken

Re: Left Germany and moved to a non-European country

Tina — Mon, 03 Dec 2018 15:18:00 GMT

Hello Ken,

I have cancelled your contract. The contract end on 20th of february 2019.

Kind regards

Tina

Re: Left Germany and moved to a non-European country

Ken00004 — Tue, 04 Dec 2018 06:47:32 GMT

Hi Tina,

Thanks. Let me know how you want to settle this as my German bank account will get closed this month.

I will let the new tenants know they will have internet until Feb, 20 and can then choose their own provider.

Best,

Ken

Re: Left Germany and moved to a non-European country

Tina — Thu, 06 Dec 2018 12:03:48 GMT

Hello Ken

I can deposit your new bank account. Send it me in a PN.

Best regards

Tina

Re: Left Germany and moved to a non-European country

Nancy — Sun, 23 Dec 2018 11:19:25 GMT

Hello Ken,

thank you for your message. I'll take over for a moment. To send us your new bank details with the mandate, simply enter "Sepa" in our contact form and select "I want to pay by SEPA direct debit / upload SEPA form". Then enter your customer data with the address where the connection is connected. Please let me know if it worked.

Best regards

Nancy