Thema "Re: Urgent Help Bitte" in Archiv_Kabel

Urgent Help Bitte

Preeju — Wed, 21 Nov 2018 09:05:21 GMT

Dear Vodafone,

I am a customer of yours from the month of May 2018 and until today I could not use any of the services provided by you. My Kundennummer: ***

Vodafone representatives visited my home and offered me a better package for internet and cable ,installation of cable conection and cancellation of my existing contract with O2.I signed a paper which I later understand that it was a contract. Within two days I got a DHL packet and one month later deduction started from my bank accout. I paid now seven months and below is the status of services offered to me

1. Offered installation from Vodafone but not given. An adapter needs to be installed so that I can use internet via cable and the DHL packet remains in my home unopened as adviced by Vodafone representative.

2. Offered cancellation of my existing O2 contract but not cancelled and now I am paying O2 and Vodafone

3.Offered reduction in price as my apartment is already paying money for the cable from my monthly rent., but I received no reduction.

I payed more than 200 Euro, complained mutiple times to the representatives and in Vodafone portal but nothing happened

As I have difficulty in speaking German I am lost and don't know what to do. If someone out there know how to deal with this please help

Thanks and Regards
Preeju

Edit: Customer number removed

Re: Urgent Help Bitte

Thomas — Wed, 21 Nov 2018 14:19:18 GMT

Hi Preeju,

we're trying to help you. First send me your customer number, name, date of birth and address in a private message.

Afterwards reply again here in the post.

Regards

Thomas

Re: Urgent Help Bitte

Preeju — Wed, 21 Nov 2018 15:26:20 GMT

Hi Thomas,

I have sent you my customer number, name, date of birth and address in a private message.

Best Regards

Preeju

Re: Urgent Help Bitte

Thomas — Thu, 22 Nov 2018 08:54:33 GMT

Hi Preeju,

i miss the customer number in the private message. Can you please send it to me.

Regards

Thomas

Re: Urgent Help Bitte

Preeju — Thu, 22 Nov 2018 09:02:21 GMT

Hi Thomas,

I send it please have a look

Best Regards

Preeju

Re: Urgent Help Bitte

Thomas — Thu, 22 Nov 2018 11:07:44 GMT

Hi Preeju,

nope in the private message the customer number is clearly missing.

Regards

Thomas

Betreff: Urgent Help Bitte

Preeju — Thu, 22 Nov 2018 13:11:39 GMT

Hi Thomas,

Sorry *** is my Kundennummer

Best Regards
Preeju

Edit: @Preeju customer number removed

Betreff: Urgent Help Bitte

Thomas — Thu, 22 Nov 2018 13:19:01 GMT

Hi Preeju,

you've been informed several times that the connection is to be activated. However, there was never any feedback that you could not connect the hardware. I can send you the adapter. If it doesn't work, we can also send you a technician.

Regards

Thomas

Betreff: Urgent Help Bitte

Preeju — Thu, 22 Nov 2018 13:52:06 GMT

Hi Thomas,

I did not activate the connection because of two reasons

1. The vodafone represntatives came to my home told me that they will come back with adapter and install on their own. They also told me not to open the DHL box before they come.

2. The Vodafone representatives also told that they will cancel my O2 contract, which I was using but not done.

Now also I use only O2 and I am paying for O2 and Vodafone

As you know , the connnection is not still activated but Vodafone is deducting 33,96 Euros every month.

Please help I want O2 contract to be cancelled, then someone to install Vodafone and my billing corrected.

Best Regards

Preeju

Betreff: Urgent Help Bitte

Preeju — Fri, 23 Nov 2018 12:29:28 GMT

Hi Thomas,

Do you any updates for me ?. I have given you my reasons and is there anything I should do again ?

Best Regards

Preeju

Betreff: Urgent Help Bitte

Preeju — Sat, 24 Nov 2018 08:36:43 GMT

Hello Thomas,

I am waiting for your reply. Is there any way to get me out of this mess?

Please respond.

Best Regards
Preeju

Betreff: Urgent Help Bitte

Preeju — Mon, 26 Nov 2018 10:34:57 GMT

Hi Thomas,

Any updates

Will my O2 contract get cancelled? I am not a riich person to pay both Vodafone and O2 together. Please help

Will I get an adapter to use Vodafone?

Best Regards

Preeju

Betreff: Urgent Help Bitte

Tina — Tue, 27 Nov 2018 17:57:02 GMT

Hello Preeju,

I've looked at the order. There's no order to terminate your contract with O2. I will send you the form via mail. We will take care of it if you return it filled out and signed.

I will send you an adapter.

Best regards

Tina

Betreff: Urgent Help Bitte

Preeju — Mon, 26 Nov 2018 16:24:11 GMT

Thank you so much Tina.

Please send the form I shall fill it and send it back you signed.

Thanks and Regards

Preeju

Betreff: Urgent Help Bitte

Preeju — Wed, 28 Nov 2018 06:37:46 GMT

Hello Tina,

I have not received the form till now . Can you send it to me ?

Also have send the dapter ?

Thanks and Regards

Preeju

Betreff: Urgent Help Bitte

Stephan — Wed, 28 Nov 2018 16:45:51 GMT

Hi Preeju,

the form should arrive tomorrow.

Regards

Stephan

Betreff: Urgent Help Bitte

Preeju — Fri, 30 Nov 2018 12:39:59 GMT

Hi Stephan,

Thank you,

I received the form. I have filled and signed it and I send the scanned copy through Vodafone.de/kabelkontakt.

Can you confirm if you received the same. Should I attach here ?

Can you also tell me when will i receive the adaptor?

Thanks and Regards

Preeju

Betreff: Urgent Help Bitte

Nancy — Tue, 04 Dec 2018 14:01:05 GMT

Hello Preeju,

exactly, send the form via our contact form. The adapter was shipped on 26.11.2018. Have you received it in the meantime?

Best regards

Nancy

Betreff: Urgent Help Bitte

Preeju — Fri, 07 Dec 2018 17:55:18 GMT

Hello Nancy,

Thank you. I sent the form via Contact form and I received the adaptor.

Can you confirm whether you have received the form from my side?

Thanks and Regards

Preeju

Betreff: Urgent Help Bitte

Tina — Mon, 10 Dec 2018 20:51:53 GMT

Hello Preeju,

we have received the form and sent it to your previous provider.

Best regards

Tina