Thema "Re: Invoice cancellation for router after termination of contract" in Archiv_Kabel

Invoice cancellation for router after termination of contract

evahab — Fri, 07 Dec 2018 06:23:29 GMT

Hello,

I have terminated my contract as I moved abroad, sent the router, but have been invoiced €100 for the router anyways. Is there any way you could double check if you've received it and delete the bill? Thank you for your response.

Eva H.

Edit: Moved from DSL to Kabel.

Re: Invoice cancellation for router after termination of contract

Jens-K — Tue, 04 Dec 2018 13:17:07 GMT

Hi evahab,

the modem has to be returned within 2 weeks after the end of the contract.

Do you still have the receipt of the parcel service?

If so send me a private message with your name, customer number, customer password and parcel number.

Click on my avatar -> Diesem Benutzer eine private Nachricht senden.

Regards,

Jens

Re: Invoice cancellation for router after termination of contract

evahab — Thu, 06 Dec 2018 17:25:56 GMT

Hi,

Thank you for your reply, however, apparently my account is for CABLE CUTOMER NUMBER. Is there any help I could get from this department? Thank you.

Best,

Eva

Re: Invoice cancellation for router after termination of contract

Anett — Sat, 08 Dec 2018 11:24:28 GMT

Hello evahab,

I see it's already been cleared up with the hotline. The credit for the terminal device has already been booked. Currently your customer account has a credit of 10,82€. Unfortunately we have one more IBAN from you. You are welcome to send me this by PN, then we transfer the credit to your account.

Regards

Anett