Thema "Re: Issue with my contract. for one connection i have 3 contracts" in Archiv_Kabel

Issue with my contract. for one connection i have 3 contracts

Contract_Issue3 — Wed, 08 Aug 2018 10:21:41 GMT

Dear Team,

Sorry my german is not good.
I have issues with my contracts. I have three customer number

1. xxx (i know this contract is cancelled but i am still accessing this account)
2. xxx
3. xxx

I tried to contact the customer care, unfortunately I am unable to resolve my issue.
As if now i am using only one line, 100 Internet and Telephone.

Can you please help me out. The problem is now i am changing my city

Thank you in advance.

Edit: Kundennummer aus Datenschutzgründen gelöscht

Re: Issue with my contract. for one connection i have 3 contracts

Grit — Thu, 09 Aug 2018 12:31:43 GMT

Hello Contract_Issue3,

so you're moving. Unfortunately, that's all I could read out. What's your problem exactly?

Did you report the move? Can the new address be provided? Explain it a little more precisely.

Regards

Grit

Re: Issue with my contract. for one connection i have 3 contracts

Contract_Issue3 — Thu, 09 Aug 2018 07:53:04 GMT

Hello Grit,

Thank you very much for your reply. My exact problem is day before yesterday i came to know there are three contracts on my name. I dont know why.. But in my home only one contact one internet line. After seeing multiple monthly charges from vodaone on my bank account, i have contacted Vodafone customer service. They said there are 2 contracts are running on my name. When i login with email ID there comes 3rd contract number. Totally confused. Then they asked to me to write email.

Now I have to move another city, I dont know which contract i should transfer and which contract is should cancel.

Thank you in advance.

Re: Issue with my contract. for one connection i have 3 contracts

Grit — Thu, 09 Aug 2018 12:32:37 GMT

Hello Contract_Issue3,

so you move and the contracts all have to go first when the connection is available. When are you moving and have you checked if cables are available at the new address?

I would like to see what contracts you have and what the new address is like. Send me a private message with your name, the old address, the new address, the customer number, the moving date and the link to your thread. Then contact us here again.

Regards

Grit

Re: Issue with my contract. for one connection i have 3 contracts

Contract_Issue3 — Fri, 10 Aug 2018 19:39:10 GMT

Hello Grit,

Thank you very much fo your time and support.

Can you please guide me how to send private message to you. sorry to disturb you, but i tried and unfortunatley i couldnt find the way to send private mesage to you.

Thank you in advance.

Regards

Sankar

Re: Issue with my contract. for one connection i have 3 contracts

Grit — Mon, 13 Aug 2018 08:29:33 GMT

Hello Sankar,

you need to go to my profile, which I linked to in my last answer. There you click on "Send this user a private message".

Regards

Grit

Re: Issue with my contract. for one connection i have 3 contracts

Contract_Issue3 — Mon, 13 Aug 2018 08:58:29 GMT

Thank you Grit,

I have sent all the details. Looking for your postive reply.

Re: Issue with my contract. for one connection i have 3 contracts

Grit — Tue, 14 Aug 2018 07:36:08 GMT

Hello Sankar,

there are 2 contracts, one under *** 126 (since May 2018) and one under ***652 (since April 2018). There is no longer a contract under the customer number ***506. It is not possible for me to terminate either contract now.

Unfortunately the new address cannot be supplied with cable, so that you cannot take your contracts with you. here only the cancellation remains. I can set this for both contracts at maturity. As soon as you have provided proof of the move (re-registration), this cancellation can be adapted to the Telecommunications Act (move + 3 months). I'll be glad to help you.

Regards

Grit

Re: Issue with my contract. for one connection i have 3 contracts

Contract_Issue3 — Tue, 14 Aug 2018 07:51:57 GMT

Morning Grit.

Thank you very much for your effort.

I dont know why i have two contract for one connection. Can you able to cancel one contract and will iget reimbursed for what i paid.

Regarding actual contract, i will provide my re-registragtion once it is done. or i can ask new renter to take over my contract. But again i dont which one is my actual contact, that i can ask my new renter to take over.

Thank you again for your time and support.

Re: Issue with my contract. for one connection i have 3 contracts

Grit — Tue, 14 Aug 2018 11:02:38 GMT

Hello Sankar,

i don't know either. What is certain is that I cannot terminate a contract beforehand and certainly cannot reimburse the costs.

No, a contract transfer by a new tenant is not possible. You have to go through the normal process "Relocation is unsupplied area".

Should I cancel the contracts now at the end of the term? The adjustment of the notice can be made if you have the proof. We can do that here in the forum.

Regards

Grit

Re: Issue with my contract. for one connection i have 3 contracts

Contract_Issue3 — Tue, 14 Aug 2018 12:17:20 GMT

Hello Grit,

Thank you again for your effort. Please find my comments.

i don't know either. What is certain is that I cannot terminate a contract beforehand and certainly cannot reimburse the costs.

--> Whom should i contact or what is the procedure to get reimbursed. Because i am paying of nothing. it possible for me to get the contract details by post or mail for these to contracts.

No, a contract transfer by a new tenant is not possible. You have to go through the normal process "Relocation is unsupplied area".

Should I cancel the contracts now at the end of the term? The adjustment of the notice can be made if you have the proof. We can do that here in the forum.

--> if my new location is not possible with Vodafone, and contract transfer is not possible then i kindly request to cancel the contract. . for the proof i can share my apartment contract is it ok??

Thank you in advance.

Regards

Sankar

Re: Issue with my contract. for one connection i have 3 contracts

Grit — Tue, 14 Aug 2018 13:52:24 GMT

Please contact the Complaints Department: Vodafone Kabel Deutschland; Beschwerdemanagement; 99116 Erfurt.

As already written, I cancel the contract now at the end of the term 28.04.2020. Only if you send the re-registration, i can put the cancellation on a date 01.09.2018 + 3 months. You can send us the proof here in the thread and we will work on it. This applies to the contract under the customer number ***652.

Agreed?

Regards

Grit

Re: Issue with my contract. for one connection i have 3 contracts

Contract_Issue3 — Tue, 14 Aug 2018 14:20:22 GMT

Hello Grit,

I agree with your suggestion.

I just found the cancelllation of *.126 contract. can you tell me how to send it to you. as pdf

Re: Issue with my contract. for one connection i have 3 contracts

Grit — Wed, 15 Aug 2018 07:43:56 GMT

Hello Sankar,.

if you send me the cancellation for this contract (***126) now, I can only terminate it at the end of the term (May 2020). I can't pay you back.

I have stopped the notice to move for the contract ***652 to April 2020, you will get a confirmation for it. As soon as you send the proof, we can adjust it.

Regards

Grit

Re: Issue with my contract. for one connection i have 3 contracts

Contract_Issue3 — Wed, 15 Aug 2018 11:42:03 GMT

Hello Grit,

I kindly request you to cancel all the contract which is on my from vodafone. I will send you the re-registration once i have it.

Pleas find the attachment.

Thank you in advance.

Regards

sankar

Re: Issue with my contract. for one connection i have 3 contracts

Grit — Wed, 15 Aug 2018 11:41:52 GMT

I deleted the attachment. Please do not post such things publicly if they contain private data.

Please check the confirmation again, because only TV is listed there. You did not revoke the IP contract. I'm sorry to have to say it again, but I can't help you with this contract.

Regards

Grit

Re: Issue with my contract. for one connection i have 3 contracts

Contract_Issue3 — Wed, 15 Aug 2018 13:00:26 GMT

Sorry for that. anyway can you please cancel the both contract.

I will contact complaint department regarding this later once i am settled in new location.

Thank you again for your time and support

Regards

Sankar

Re: Issue with my contract. for one connection i have 3 contracts

Lars — Thu, 16 Aug 2018 14:28:55 GMT

Hi Sankar,

I've canceled the other contract for the move. Unfortunately, you will then have to clarify the rest with the complaint management. Is it OK if we finish the thread?

Best regards

Lars

Betreff: Issue with my contract. for one connection i have 3 contracts

Contract_Issue3 — Sat, 18 Aug 2018 18:07:09 GMT

thank you lars .. when both contract is cancelled and i will get the confirmation .. yes we can close the thread.

Betreff: Issue with my contract. for one connection i have 3 contracts

Thomas — Mon, 20 Aug 2018 13:11:44 GMT

Hi Sankar

please remember that we still need the proof for the move. So far, the contracts are in the process of being terminated and confirmed.

Regards

Thomas