Thema "Betreff: Cancelling the contract" in Archiv_Kabel

Cancelling the contract

jbaramidze — Sat, 10 Nov 2018 14:44:58 GMT

Hi! I was living in Kaiserslautern for couple months and got DLS internet from Vodafone. After leaving I tried cancelling but they said I had to send mail to Vodafone, stating why was I leaving the country and official document that I was leaving. They said I would still have to pay for 3 months. I did it, but since I wanted to know if I successfully cancelled or not I decided to call the customer service, but unfortunately they said no one there speaks English and they couldn't help. Can anyone help from this forum, please?

Edit: Verschoben aus / Moved from "Feedback" @jbaramidze!

Re: Cancelling the contract

Andre — Tue, 13 Nov 2018 12:41:50 GMT

Hey jbaramidze,

feel free to send me a prive message.

I need your customernumber (if you don't have it otherwise the complete adress) , customer password & the mailadress from which you've sent your deregestration certificate/ cancellation letter.

To send me a private message, please click on my name/avatar. Then on the right side "Diesem Benutzer eine private Nachricht senden".

Best regards,
Andre

Betreff: Cancelling the contract

Stephan — Fri, 16 Nov 2018 11:32:28 GMT

Hi,

since you have a cable contract with us, I'll continue here.

Your contract cancelled your contract, because of leaving the country. The confirmation was sent on 26.09.2018 to your German address. Probably the mail has overlapped with your move, so that you have not received the letter anymore.

The contract ends on 28.10.2018, i.e. three months after the moving day you told us.

Regards

Stephan