Thema "Betreff: I need help to move my internet connection to a new house." in Archiv_Kabel

I need help to move my internet connection to a new house.

Andreas_T_V — Sun, 04 Nov 2018 19:35:48 GMT

I need help to move my internet connection to a new house. I am allready move to a new house. I can speak only english a little bit.

Thanks

Andreas.

Re: I need help to move my internet connection to a new house.

Thomas — Mon, 05 Nov 2018 13:38:11 GMT

Hi Andreas_T_V,

you've come to the right place. What kind of contract do you have DSL or cable?

Regards

Thomas

Re: I need help to move my internet connection to a new house.

Andreas_T_V — Mon, 05 Nov 2018 20:51:56 GMT

Hi Thomas.

My contract is cable.

If you need more information, please tell me.

Thanks

Andreas.

Re: I need help to move my internet connection to a new house.

Thomas — Tue, 06 Nov 2018 10:00:43 GMT

Hi Andreas_T_V,

so that we can process the move, we need your customer number, name, old and new address. Please send me the data in a private message.

Afterwards you reply again here in the post.

Regards

Thomas

Betreff: I need help to move my internet connection to a new house.

Andreas_T_V — Tue, 06 Nov 2018 19:33:34 GMT

Hi Thomas

I sent the data you asked, in a private message.

Thanks
Andreas_T_V

Betreff: I need help to move my internet connection to a new house.

Thomas — Wed, 07 Nov 2018 08:57:48 GMT

Hi Andreas_T_V,

the move was already processed in September. Have you already connected the cable router? If so, which LEDs are on?

Regards

Thomas

Betreff: I need help to move my internet connection to a new house.

Andreas_T_V — Wed, 07 Nov 2018 20:04:06 GMT

Hi Thomas

I am very happy for this good news.

I send in private message, some fotos , because i try to connect cablemodem, but i can't. I think is not compatible the socket.

Thanks
Andreas_T_V

Betreff: I need help to move my internet connection to a new house.

Thomas — Thu, 08 Nov 2018 09:52:57 GMT

Hi Andreas_T_V,

you need an adapter. Please see if there was one with the hardware. If not I will send you one.

Regards

Thomas

Betreff: I need help to move my internet connection to a new house.

Andreas_T_V — Thu, 08 Nov 2018 10:58:07 GMT

Hi Thomas

There isn't adapter.
Please send me one adapter.

Thanks
Andreas_T_V

Betreff: I need help to move my internet connection to a new house.

Thomas — Thu, 08 Nov 2018 12:11:16 GMT

Hi Andreas_T_V,

the order has been placed. You will get mail within the next days.

Regards

Thomas

Betreff: I need help to move my internet connection to a new house.

Andreas_T_V — Thu, 08 Nov 2018 20:23:46 GMT

Hi Thomas

I will wait the order.

Thanks
Andreas_T_V

Betreff: I need help to move my internet connection to a new house.

Thomas — Fri, 09 Nov 2018 10:32:47 GMT

Hi Andreas_T_V,

contact back when the adapter is there.

Regards

Thomas

Betreff: I need help to move my internet connection to a new house.

Andreas_T_V — Fri, 09 Nov 2018 20:36:13 GMT

Hi Thomas
Certainly i contract back.

Thanks
Andreas_T_V

Betreff: I need help to move my internet connection to a new house.

Andreas_T_V — Thu, 15 Nov 2018 21:03:33 GMT

Hi Thomas

I have the adapter and connected to the socket.

Everything is ok. I have internet.

Thank you very much this forum.

Especially you Mr.Thomas.

I am grateful for your help and the information, about my internet connection

Thanks

Andreas_T_V