Thema "Re: bill" in Archiv_Kabel

Re: bill

DammDamm — Thu, 08 Nov 2018 13:40:57 GMT

Hi,(again)

I was in your shop and changed our internet speed so we the last 12 months have to pay 35 € a month, but you have taken approx. 44 €, why?

R. Fritz

Edit: Moved from DSL to Kabel

Re: bill

Jens-K — Thu, 25 Oct 2018 12:18:45 GMT

Hi DammDamm,

please check your invoice and tell us which position is not correct.

Also you can contact the shop if there is a mistake.

Regards,

Jens

Re: bill

DammDamm — Thu, 08 Nov 2018 13:38:28 GMT

Hi Jens,
Sorry for my late respons, but that's because I went to the shop as you wrote me. In the shop I told them about the problem that you took 44€ instead of the 35€ for october. The nice man in the shop called your office and got told that it was a mistake and you would return the 10€. But instead of fixing the mistake, your office again took 44.99€ instead of 35€ for november, can you please help me?

Kind regards

Fritz

Edit: Invoice deleted. Do not post personal data here.

Re: bill

Thomas — Thu, 08 Nov 2018 13:56:06 GMT

Hi DammDamm,

let's take a look. Send me your customer number, name and address in a private message

Afterwards you reply again in the thread.

Grüße

Thomas

Re: bill

Thomas — Fri, 09 Nov 2018 12:09:40 GMT

Hi DammDamm,

the contract is not yet converted so the 500 Mbit tariff is still calculated. When did you order the downgrade?

Regards

Thomas

Re: bill

DammDamm — Fri, 09 Nov 2018 12:35:14 GMT

Hi Thomas,

Thank you very much for your quick respos. I think It was about 2-3 monts ago they changed it in the Vodafone shop. But more strange, when I went to your shop again as recommended, the friendly staff called Vodafone and the message he gave me was, that there was made a mistake and it would be corrected, so that is more weird that it still not has been changed.

Kind regards

Fritz

Re: bill

Thomas — Fri, 09 Nov 2018 14:06:51 GMT

Hi Fritz,

it's being changed. However not before 13.11.2018. From then on the contract starts with 100 Mbit. Until then the existing contract will be fully charged.

Regards

Thomas

Re: bill

DammDamm — Fri, 09 Nov 2018 14:36:48 GMT

Hi Thomas,

Thank you very much again for your effort and your quick respons. Yes, the change should start when the last 12 month of the contract beginnes but, until then I should pay the same amount in the first 12 month of the contract but, the last 2 month I have payed about 44€ instead, and that is certainly not right.

Kind regards

Fritz

Re: bill

Thomas — Mon, 12 Nov 2018 14:44:17 GMT

Hi DammDamm,

yeah, you're right. You get a credit note for the 2 months.

Regards

Thomas

Re: bill

DammDamm — Mon, 12 Nov 2018 20:56:35 GMT

Hi Thomas,

I just wanna say thank you for your help.

Kind regards

Fritz

Re: bill

Thomas — Tue, 13 Nov 2018 15:22:31 GMT

Hi Fritz,

do you have any questions or can the post be closed?

Regards

Thomas

Re: bill

DammDamm — Tue, 13 Nov 2018 16:00:03 GMT

Hi Thomas,

No, all is fine, I just wanted to thank you.

Have a nice evenig.

Kind regards

Fritz

Re: bill

Thomas — Tue, 13 Nov 2018 19:23:38 GMT

Hi Fritz,

i'll close the post.

Have a nice evening

Thomas