Thema "Cancelling contracts" in Archiv_Kabel

Cancelling contracts

jocelynb — Tue, 31 Jul 2018 16:45:11 GMT

Hello,

I am waiting to here back on a confirmation that all my Vodafone accounts have been cancelled. I have mailed our abmeldung for both mobile phones and internet. When I spoke to a representative on the phone he stated that once our abmeldung forms had been mailed then they could move up the cancellation date on all accounts. Now I have recieved an email that Vodafone needs our registration or lease of our new place to prove we are not living in Germany. We own our home in the United States so we do not have either of those items. I have tried emailing the first page of our mortgage and have not received a response. I would like our accounts cancelled as quickly as possible. Our first cancellation letter was sent in March and then I sent one again in April.

Thank you for your help.

Betreff: Cancelling contracts

reneromann — Tue, 31 Jul 2018 19:59:16 GMT

Just as information:

Your cable contract might be cancelled prematurely with a 3 months period from the day you move (or the cancellation is received by Vodafone - the later counts) as Vodafone is not able to provide you any kind of cable service in the USA. Usually a copy of your "Abmeldung" stating that you go back to the USA is enough...

But the mobile contracts cannot be cancelled as you can still receive your contractually agreed services - even within the United States. You may pay roaming fees, but they are contractually agreed if using the mobile phones outside of Germany - so no right for a premature cancellation (for the mobile contracts)...

Betreff: Cancelling contracts

jocelynb — Wed, 01 Aug 2018 04:07:54 GMT

Thanks for the information. The internet contract and one of the cell phone numbers are not be cancelled prematurely, the 2 year contract was fulfilled.

Re: Cancelling contracts

Thomas — Wed, 01 Aug 2018 07:45:05 GMT

Hi jocelynb,

i'm trying to help you. Please send me a private message with customer number, name and address.

After sending the message, get in touch again here.

Regards

Thomas

Re: Cancelling contracts

jocelynb — Wed, 01 Aug 2018 12:08:25 GMT

Hello Thomas,

I may have accidentaly sent the private message to you many times, I am sorry. I could not tell if it had sent or not!

Thank you for your help!

Re: Cancelling contracts

Thomas — Wed, 01 Aug 2018 13:43:29 GMT

Hi jocelynb,

sorry, there is no message in my Inbox. Please sen it again.

Regards

Thomas

Re: Cancelling contracts

jocelynb — Wed, 01 Aug 2018 14:37:56 GMT

Okay, I just sent one again and it seems like it went through!

Re: Cancelling contracts

Thomas — Fri, 03 Aug 2018 12:27:05 GMT

Hi jocelynb,

the cancellation for Internet & Phone has been processed. You'll get a confirmation.

For the mobile contracts, I'll pass it on to the relevant colleagues.

Regards

Thomas

Edit: the mobile contracts are also terminated.

Betreff: Cancelling contracts

jocelynb — Tue, 11 Sep 2018 02:55:05 GMT

Hello,

I just received a bill for September! I believe that my contracts should be canceled by now as we haven’t lived in Germany since July 19th. The two years of our contract have also now passed. Could you please help me with this? Thank you!

Betreff: Cancelling contracts

Tina — Tue, 11 Sep 2018 13:48:31 GMT

Hello jocelynb,

as you were informed in the cancellation confirmation, your contract ends on 23th October 2018.

Kind regards

Tina

Betreff: Cancelling contracts

jocelynb — Tue, 11 Sep 2018 18:52:03 GMT

Why not until October 23rd? I did not see any messaged confirming this date. The original request to cancel services was sent in March and then again in April. The only reason the date looks different for the start date is that you sent us a new modem for our service that originally started in September of 2016. It seems that it should be cancelled by now.

Thank you.

Betreff: Cancelling contracts

reneromann — Tue, 11 Sep 2018 19:24:54 GMT

It really depends when you sent your cancellation (or better: when your cancellation notice was received by Vodafone as this is the date that matters according to German laws)...

If your contract was made in September 2016 as you said, your cancellation for September '18 has to be received by Vodafone at least 3 months in advance (so in June '18 ) - otherwise it has automatically renewed for another year. So if you sent your cancellation in July, you were too late for a regular cancellation for September '18 - and therefor the premature cancellation rule according to the telecommunications law applies here (as the contract has automatically renewed for another year until September '19).

Betreff: Cancelling contracts

jocelynb — Tue, 11 Sep 2018 19:26:44 GMT

I sent my original cancellation request in March and then I sent another one in April to make sure it was received.

Betreff: Cancelling contracts

reneromann — Tue, 11 Sep 2018 19:41:50 GMT

Do you have a proof for reception?

If so, maybe one of the Mods here might be able to correct the ending date...

Betreff: Cancelling contracts

Tina — Wed, 12 Sep 2018 13:32:51 GMT

Hello jocelynb,

reneromann's answer is correct. You are wrong at the beginning of your contract:your contract started on 09. December 2016.

Best regards

Tina

Betreff: Cancelling contracts

jocelynb — Wed, 12 Sep 2018 15:48:34 GMT

If my contract started in December then how did I have internet in my apartment starting in Septemebr?

Betreff: Cancelling contracts

Tina — Thu, 13 Sep 2018 11:07:15 GMT

Hello jocelynb,

the contract under your customer number started in december 2016.

Best regards

Tina

Betreff: Cancelling contracts

jocelynb — Fri, 09 Nov 2018 16:26:09 GMT

Hello,

I just recieved another update for my contract in November!! I was told in this thread that my service would be canceled on October 23rd.

I have not lived in Germany since July and I followed all the correct protcol for mailing letters and canceling service.

Please help.

Thank you.

Betreff: Cancelling contracts

reneromann — Fri, 09 Nov 2018 17:10:43 GMT

@jocelynb

If you followed all procedures, then your contract ends 3 months after moving out of Germany (or 3 months after the cancellation was provided to Vodafone - the later of the two dates counts).

So if you moved out of Germany in July and provided proof in July, then October would be the end of the 3-months notice period for premature cancellations according to the German Telecommuncations law.

Betreff: Cancelling contracts

Tina — Sat, 10 Nov 2018 09:51:31 GMT

Hello jocelynb,

your contract is terminated. The amount from the last invoice is a credit for you.

Best regards

Tina