Thema "Re: Price increased?" in Archiv_Kabel

Price increased?

ogres — Wed, 31 Oct 2018 08:17:05 GMT

Hallo,

Entschuldigung für das Englisch.

I've been customer for few years already.

I've had Internet 25 package and few months ago I've upgraded to Red Internet & Phone 100 Cable.
The price on the website was 27,99. Without any initial prices or further changes ( no "danach ab ..." price ).

I've been paying 27,99 since then and everything went fine.
However last month I was charged 33,32 and this month I was charged 37,98 EUR.
There was not a single mention of different price when I registered for this Tarrif.
I have not changed any internet option, I do not use phone at all ( I don't have phone plugged in at all ).

Any idea why was the price changed twice by itself?

Edit: Move to the Cable-Board.

Re: Price increased?

Thomas — Fri, 02 Nov 2018 13:51:11 GMT

Hi ogres,

let's have a look at the contract, then we can also say something about it. Send me your customer number, name and address in a private message.

Then please reply again here in the post.

Regards

Thomas

Re: Price increased?

Thomas — Mon, 05 Nov 2018 14:10:52 GMT

Hi ogres,

The Mobile & Euro Flat was booked online in September. This is why the price increase.

Regards

Thomas

Re: Price increased?

ogres — Wed, 07 Nov 2018 06:50:22 GMT

Hello Thomas,

Thanks for your answer.

What do you mean by "The Mobile & Euro Flat" ?

I do not have Vodafone's mobile phone number, I don't even have a sim card ( never received it ).

On my profile "Meine Produkte" has only "Red Internet & Phone 100 Cable".

I do not see anywhere in my profile that it was acrivated and as I said I don't even have a number.

How was this activated? Where can I see the options of that?

Re: Price increased?

Thomas — Wed, 07 Nov 2018 09:36:17 GMT

Hi ogres,

the Mobile & Euro Flat option is booked at the existing Internet & Phone rate. You can use it to make calls to the German mobile network and Europe from your connection.

Regards

Thomas

Re: Price increased?

ogres — Wed, 07 Nov 2018 10:30:10 GMT

Thanks for the information.

That sounds very strange, I don't use a phone and do not even have plugged it in.

How do I turn this option off?

Re: Price increased?

Thomas — Wed, 07 Nov 2018 11:56:29 GMT

Hi ogres,

we took direct care of the cancellation. You will get a confirmation.

Regards

Thomas

Re: Price increased?

ogres — Wed, 07 Nov 2018 13:39:33 GMT

Thank you very much!

Re: Price increased?

Thomas — Thu, 08 Nov 2018 08:01:13 GMT

Hi ogres,

do you have any questions or can we close the post?

Regards

Thomas

Re: Price increased?

ogres — Thu, 08 Nov 2018 09:45:28 GMT

We can close it now, thanks again.