Thema "Re: Cable modem delivery" in Archiv_Kabel

Cable modem delivery

ikuruca — Thu, 01 Nov 2018 08:38:38 GMT

Hey everyone,

I had a problem with the delivery of my modem yesterday. The building attendant didnt put my name on the bell, contrary to our agreement :/. So I had to go over there and do it myself but I missed the DHL delivery with like 10 minutes. They marked it as "no name on the bell" and returned back.

Today I got an SMS from Vodafone stating that there was a problem with the delivery and gave me a number to call them back. I did, but unfortunately I dont know any German so after listening to the automated voice for a while I hung up.

I just need Vodafone to attempt the delivery again, or give me an address to go pickup the modem. How should I approach to this situation, what are my options (as a non German speaker)?

Thanks.

Re: Cable modem delivery

Thomas — Thu, 01 Nov 2018 16:34:26 GMT

Hi ikuruca,

you've come to the right place. Please send me your customer number, name and address in a private message.

After sending you reply again here in the post.

Regards

Thomas

Re: Cable modem delivery

ikuruca — Tue, 06 Nov 2018 12:02:46 GMT

Hey Thomas,

I have PM'd you with the details.

Re: Cable modem delivery

Thomas — Tue, 06 Nov 2018 13:48:31 GMT

Hi ikuruca,

the package will be delivered again. You can trace it with the existing shipment number.

Regards

Thomas

Re: Cable modem delivery

ikuruca — Tue, 06 Nov 2018 13:49:51 GMT

Thank you for your assistance Thomas,

Re: Cable modem delivery

Thomas — Wed, 07 Nov 2018 07:32:26 GMT

Hi ikuruca,

do you have any questions or can the post be closed?

Regards

Thomas

Re: Cable modem delivery

ikuruca — Wed, 07 Nov 2018 12:34:15 GMT

Hey Thomas,

Just one more question, DHL site indicates that:

Di, 06.11.2018 03:44 --
The shipment has been delivered from the parcel center to the recipient by simplified company delivery

but I never got anything. Today I got a mail from Vodafone stating that my cable connection is ready and asking me to install my router to activate it in next days.

How should I proceed? Should I just wait for more or is there any kind of actions that I can take?

Best,

Re: Cable modem delivery

Thomas — Thu, 08 Nov 2018 07:41:01 GMT

Hi ikuruca,

we're resending the hardware now. According the tracking the package will be sent back to us.

Regards

Thomas