Thema "Betreff: [ENGLISH] Unwanted TV Service Fees" in Archiv_Kabel

[ENGLISH] Unwanted TV Service Fees

SMansfield — Tue, 30 Oct 2018 17:32:49 GMT

In September I was sent a TV cable box. I did not ask to be sent this service. I took it to the Vodafone store and they told me to simply ship it back with the enclosed return form. I shipped the cable box back.
My September bill shows a charge of 72.56 for the TV cable box and the TV service.
My bill in October shows a charge of 21.28 for the TV service.

I did not request or agree to TV cable service. Please refund the above charges and stop new monthly charges from happening.

Thank you,
Samantha

Re: [ENGLISH] Unwanted TV Service Fees

Tina — Wed, 31 Oct 2018 14:29:33 GMT

Hello SMansfield,

the return of the hardware is unfortunately not enough. You should have cancelled the contract.

The deadline for the cancellation is 14 days after receipt of the cancellation policy. The deadline has expired because you already received the package in month september.

Kind regards

Tina

Re: [ENGLISH] Unwanted TV Service Fees

SMansfield — Wed, 31 Oct 2018 16:45:24 GMT

Tina,

This is a completely unacceptable response.

How should I have cancelled a contract that I never agreed to? I did not enter into a contract with Vodafone to provide me with TV service through either verbal or writen consent.

I want to cancel this service effective immediately and be refunded the charges.

Please advise me on how to proceed with the above.

Re: [ENGLISH] Unwanted TV Service Fees

Tina — Wed, 31 Oct 2018 17:43:21 GMT

Hello SMansfield,

I'll take a look at the contract signed via check24.

Send me the following informations in a private message:

full name

address

customer number

Write a short reply here afterwards.

Best regards

Tina

Re: [ENGLISH] Unwanted TV Service Fees

SMansfield — Thu, 01 Nov 2018 10:31:31 GMT

I have sent the information. Thank you.

Re: [ENGLISH] Unwanted TV Service Fees

Thomas — Fri, 02 Nov 2018 14:37:55 GMT

Hi SMansfield,

the contract was entered by a local consultant. Was someone with you and talked to you about a TV contract and you signed something?

Regards

Thomas

Betreff: [ENGLISH] Unwanted TV Service Fees

SMansfield — Sat, 03 Nov 2018 08:56:58 GMT

Hi Thomas,

I have signed nothing.
I did receive a phone call from Vodafone and I told the man I did not want TV service. I was very clear.

Betreff: [ENGLISH] Unwanted TV Service Fees

Thomas — Mon, 05 Nov 2018 10:00:20 GMT

Hallo SMansfield,

that's exactly what I wanted to know. The contract will be terminated retroactively and you will get a confirmation.

Regards

Thomas

Betreff: [ENGLISH] Unwanted TV Service Fees

SMansfield — Mon, 05 Nov 2018 19:05:14 GMT

Hi Thomas,

Thank you for your help.

Will I also receive a refund for the payments already made?

Thanks,

Samantha

Betreff: [ENGLISH] Unwanted TV Service Fees

Thomas — Tue, 06 Nov 2018 09:22:47 GMT

Hi Samantha,

right, you get a refund.

Regards

Thomas

Betreff: [ENGLISH] Unwanted TV Service Fees

SMansfield — Tue, 06 Nov 2018 16:40:04 GMT

vielen dank

Betreff: [ENGLISH] Unwanted TV Service Fees

Thomas — Wed, 07 Nov 2018 07:56:36 GMT

Hi Samantha,

do you have any questions or can the post be closed?

Regards

Thomas

Betreff: [ENGLISH] Unwanted TV Service Fees

SMansfield — Wed, 07 Nov 2018 18:38:07 GMT

It can be closed