Thema "Re: Contract Cancellation - Leaving Germany" in Archiv_Kabel

Contract Cancellation - Leaving Germany

dilan1 — Wed, 17 Oct 2018 16:35:29 GMT

Hi,

First of all sorry for writing in English. I used Red Internet & Phone 200 Cable. I was studying in Germany and completing the degree I decided to leave Germany and go back to my country. I am adviced to provide the enrollment certificate from City Hall as a proof. So before leaving the Germany I email you via the contact form in the website along with the e xmatrikulationsbescheinigung. Tiday I got an email from the customer service. I therefore send the router to the corresponding address which was provided. Can anyone help me and tell me the issue?

Customer number: ***

Thank you

Edit: customer number removed

Betreff: Contract Cancellation - Leaving Germany

reneromann — Wed, 17 Oct 2018 18:25:23 GMT

The "Exmatrikulationsbescheinigung" from your high school is not enough!

You'll need to provide the (official) deregistration letter ("Abmeldebescheinigung") that you got from the city hall!

Re: Contract Cancellation - Leaving Germany

Nancy — Thu, 18 Oct 2018 08:53:36 GMT

Hello dilan1,

when did you move? Please send me your customer data (customer number, name and address) by private message, so that I can look up and write me afterwards again here in the thread. If you have already told us your new address, if not, send it to me by ´private message.

Best regards
Nancy

Re: Contract Cancellation - Leaving Germany

Thomas — Mon, 22 Oct 2018 15:37:39 GMT

Hi dilan1,

we've adjusted the cancellation. You will also receive a confirmation.

Regards

Thomas

Re: Contract Cancellation - Leaving Germany

dilan1 — Sat, 27 Oct 2018 06:30:14 GMT

Thank you

Re: Contract Cancellation - Leaving Germany

Thomas — Tue, 30 Oct 2018 14:59:31 GMT

Hi dilan1,

do you still have questions or can the post be closed?

Regards

Thomas

Re: Contract Cancellation - Leaving Germany

dilan1 — Tue, 30 Oct 2018 15:10:09 GMT

Hi,

I would like to know how can I pay the fee for coming 3 motns? will it be deducted automatically from my bank account or will Vodafone send me a bill?

Re: Contract Cancellation - Leaving Germany

Thomas — Wed, 31 Oct 2018 13:57:21 GMT

Hallo dilan1,

the amount will be debited from the bank account every month as usual.

Regards

Thomas