I need Help in english with my contract and flase information from Vodafone people

Dani72 — Mon, 29 Oct 2018 17:43:56 GMT

I switched my Internet and phone services to Vodafone after a visit from 2 persons from Vodafone. The more important condition was that Vodafone had flat rate for Brazil, have a good price, and no futures problems.
They told me that I Will have better price and Flat Rate. Lie, to get my subscription, they lied about the Flat Rate. Vodafone do not have Flat Rate to Brazil. I was with my old contratc O2 in July, August and September. I made calls (with my old company O2, because they have this Flat Rate).

Nnow Vodafone charged me for these calls 138 euros in August and 170 euros in September. I can not afford it, Vodafone took it out of my account and caused me a lot of trouble. I want my money back, because this was paid to O2, otherwise I want to cancel everything.

I had call som many times to Kundenservice, speak with many people and NO HELP at all. That was not my fault, your people lie about Vodafone, I have their names, and all papers that they write for my, I have send to Erfurt and now they ask me to write for you.

Please this is taking so long and I want solve this problem. I need my money back, I need the right price for the services or I need Cancel everything.

Please somebody help me

Regards

Re: I need Help in english with my contract and flase information from Vodafone people

Stephan — Tue, 30 Oct 2018 19:46:35 GMT

Hi Dani72,

welcome to our Community.

For our cable contracts we have no flat rate for Brazil, that is correct. If your contract has been running since August or even longer, I don't think we can do anything for you here.

But I can offer you to take a look at the whole thing. Please send me a private message with the following information:

your name

your address

your customer number

the link of this thread

Please reply here when you have sent the private message.

Regards

Stephan

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I need Help in english with my contract and flase information from Vodafone people

Re: I need Help in english with my contract and flase information from Vodafone people