Thema "Re: Bill payment via direct transfer" in Archiv_Kabel

Bill payment via direct transfer

sqq2 — Wed, 10 Oct 2018 14:08:00 GMT

Hello, I paid for my DSL landline and I didn't get any confirmation yet that money were received (and I don't see any change in my bills page).
I've sent 40 euro to DE63 3007 0010 0270 7040 05 with my customer id as a reference.

Edit: Moved from DSL to cable.

Re: Bill payment via direct transfer

Jens-K — Thu, 04 Oct 2018 11:06:30 GMT

Hi sqq2,

when did you do the bank transfer?

It can take up to 3 days until the amount is booked to your customer account.

Regards,

Jens

Re: Bill payment via direct transfer

sqq2 — Tue, 16 Oct 2018 20:03:20 GMT

Hi, september 20 at 18:44.

Re: Bill payment via direct transfer

Tina — Mon, 22 Oct 2018 15:31:12 GMT

Hello sqq2,

send me the following informations in a private message:

full name

address

customer number

bank statement of the transfer

Best regards

Tina

Re: Bill payment via direct transfer

Tina — Tue, 23 Oct 2018 13:55:25 GMT

Hello sqq2,

you have a cable internet contract. The bank account is for DSL contract. The amount will now be transferred to your customer account. The payment will be on your account within the next few days.

For the next bank transfer use the bank details from your invoice.

Best regards

Tina

Re: Bill payment via direct transfer

sqq2 — Wed, 24 Oct 2018 20:58:28 GMT

Thank you very much Tina!

I wanted to change my payment to montly sepa transfer, but I don't see option to change it. Could you please tell me the procedure to do so?

Re: Bill payment via direct transfer

Tina — Thu, 25 Oct 2018 15:56:14 GMT

Hallo sqq2,

you can enter your bank details in your customer portal.

Best regards

Tina