Thema "Re: Activation code" in Archiv_Kabel

Activation code

Vasya — Tue, 09 Oct 2018 06:56:21 GMT

Hello!

I'm Kabel Deutschland customer. I can't receive my activation code to customer portal - I sent a request 2 weeks ago - have received nothing yet. I sent another request, but have a doubt that it will come.

Can I get it by email? How can I approve my email if I don't have the access to customer portal?

Re: Activation code

Thomas — Tue, 09 Oct 2018 13:20:20 GMT

Hi Vasya,

we can send you a new code. Please send me your customer number, name, address and email address in a private message.

Then reply here again.

Regards

Thomas

Re: Activation code

Vasya — Tue, 09 Oct 2018 19:30:05 GMT

Hi Thomas,

Thank you! Sent information in PM.

Re: Activation code

Thomas — Wed, 10 Oct 2018 08:24:15 GMT

Hi Vasya,

the activation code is on its way to you.

Regards

Thomas

Re: Activation code

Vasya — Wed, 10 Oct 2018 14:18:40 GMT

Hi Thomas,

Thanks!

I received email with the following content:

haben Sie eine andere Anschrift? Unter der uns bekannten Adresse konnten wir Ihnen Ihre Post leider nicht zustellen.

Should I provide information about my address or request activation code again?

Re: Activation code

Thomas — Fri, 12 Oct 2018 07:46:59 GMT

Hi Vasya,

have you moved? Then you didn't tell us. You can send me a private message with all information.

Regards

Thomas

Re: Activation code

Vasya — Fri, 12 Oct 2018 08:06:35 GMT

Hi Thomas,

No, I didn't move, the address is the same when I signed up contract and the same I sent you in PM 3 days ago.

Re: Activation code

Thomas — Fri, 12 Oct 2018 13:49:50 GMT

Hi Vasya,

that's curious. I have now sent another code. You will get it by mail.

Regards

Thomas

Re: Activation code

Vasya — Fri, 12 Oct 2018 14:11:06 GMT

Hi Thomas,

Everything's fine now, thank you!

Re: Activation code

Thomas — Mon, 15 Oct 2018 15:47:10 GMT

Hi Vasya,

nice to read. Do you have any questions or can the post be closed.

Regards

Thomas

Re: Activation code

Vasya — Sat, 20 Oct 2018 10:01:47 GMT

Hi Thomas,

Thank you, post can be closed