Thema "Re: The contract is terminated however Vodafone keeps sending me bills" in Archiv_Kabel

The contract is terminated however Vodafone keeps sending me bills

filon_o — Wed, 17 Oct 2018 11:32:57 GMT

My contract was terminated on 31 July 2018 and I left Germany on 01 August 2018.

I received the confirmation on paper.

Howevert, I received more bills from Vodafone.

Please, clarify the situation.

Respectfully,

Octavian FILON

Re: The contract is terminated however Vodafone keeps sending me bills

Stephan — Wed, 17 Oct 2018 17:47:49 GMT

Hi filon_o,

you posted your request twice. What kind of contract did you have with us? Mobile or via cable?

Regards

Stephan

Re: The contract is terminated however Vodafone keeps sending me bills

reneromann — Wed, 17 Oct 2018 18:15:04 GMT

If it is a landline contract (cable or DSL), then you have to pay for additional 3 months after leaving Germany in case of a premature cancellation according to the German telecommunications act.

So if you left Germany on August 1st, you'd have to pay for August, September and October...

Re: The contract is terminated however Vodafone keeps sending me bills

filon_o — Wed, 17 Oct 2018 20:10:24 GMT

I had a contract for cellphone with Vodafone and another with Kabel Deutschland for Internet. I notified well in advance the providers about the end of my tour in Germany (as soon as I received the Permanent Change of Station orders).

Re: The contract is terminated however Vodafone keeps sending me bills

Stephan — Thu, 18 Oct 2018 09:49:02 GMT

Hi filon_o,

okay then we'll take care for the cable contract here in the cable board.

Please send me a private message with the following information:

your name

your address

your customer number

the link of this thread

Please reply here when you have sent the private message.

Regards

Stephan

Re: The contract is terminated however Vodafone keeps sending me bills

Nancy — Thu, 18 Oct 2018 11:58:24 GMT

Hello filon_o,

I will close this article and continue here.

Best regards

Nancy