Thema "Betreff: Kabel Deutschland Router Reset" in Archiv_Kabel

Kabel Deutschland Router Reset

johanniv — Sat, 08 Sep 2018 09:19:01 GMT

Dear Vodafone Community team,

I am using Kabel Deutschland internet services nearly for 2 years. But for 3 days my internet connection is almost completely lost. My router is resetting intermittently in every 5 to 10 mins, day and night.

It is a cbn CH7466CE model wifi router.

I removed all ethernet cabling behind, turned off all wifi connections, but the device is still resetting. It is 20 mins maximum that the line is steady.

As i can no speak German, no possibility to get immediate help from call center. Can anyone here help?

Thanks.
Johanniv

Re: Kabel Deutschland Router Reset

Manu — Wed, 12 Sep 2018 07:52:55 GMT

Hi johanniv,

is the connection still not working or could you solve the issue?

Best Regards, Manu

Betreff: Kabel Deutschland Router Reset

johanniv — Fri, 21 Sep 2018 19:17:36 GMT

It is more than 2 weeks now that the router is still resetting in every 5 mins, very annoying. I guess it was for only one day it did not reset during this period.

Anyway, I already made my application to cancel my contract, although i have 5 months till the end i have no other choice. I am waiting for T mobile to deliver my new router, dsl this time.

I wish kabel deutschland service center had a better way of support instead of hanging up after hearing some english words.

Thanks.

Betreff: Kabel Deutschland Router Reset

Wallace — Wed, 26 Sep 2018 13:43:35 GMT

Hi johanniv,

I'll be happy to look at your line. For this I need your customer data (name, address, customer number) in a private message and then let me know here that you have sent the data.

Regards

Wallace

Betreff: Kabel Deutschland Router Reset

johanniv — Thu, 27 Sep 2018 09:24:55 GMT

Hi Wallace,

I just sent you the data you requested.

Thanks.

Betreff: Kabel Deutschland Router Reset

pRo-Marco — Tue, 02 Oct 2018 08:32:27 GMT

Hi johanniv,

are you the owner of the contract? If not, we need power of attorney from the owner for you. You can send it through PN.

Kind regards
Marco

Betreff: Kabel Deutschland Router Reset

johanniv — Tue, 02 Oct 2018 08:38:58 GMT

Hi Marco,

Yes, i am the owner of the contract.

Thanks.

Betreff: Kabel Deutschland Router Reset

Claudia — Mon, 08 Oct 2018 18:01:13 GMT

Hello johanniv,

right now the modem is offline. Did you switch it off or doesn't it work at all now? We may send a technician who checks the line and replaces the modem, if necessary. Are you okay with that?

Kind regards

Claudia

Betreff: Kabel Deutschland Router Reset

johanniv — Wed, 10 Oct 2018 08:49:45 GMT

Hi Claudia,

Yes, the modem was turned off for a while. Now i turned it on. You can check and send a technician if necessary.

Thanks

Betreff: Kabel Deutschland Router Reset

Claudia — Mon, 15 Oct 2018 09:55:02 GMT

Hello johanniv,

I made the task for the technician, he should call you soon to make an appointment.

Kind regards,

Claudia