Thema "Re: Cancel one part of the contract and upgrade another part?" in Archiv_Kabel

Cancel one part of the contract and upgrade another part?

johno — Tue, 09 Oct 2018 16:23:05 GMT

Sorry for the english, but I fear my german wouldn't cover the issues I wish to address. After 6 years of using our bundle of Television (old Kabel), Phone and internet. I wish to cancel the television and upgrade our WLAN. the phone side is fine as I ring within Europe quite alot. The wlan is the old fritz box and it can't support two teenagers and a working husband in the house. And we don't use the Kabel deutscland tv anymore as it can't get connected to the internet with it being so bad. So wish to cancel the television and upgrade the wlan is this possible or do I need to cancel everything and start anew?

Edit: @johno thread moved to right board

Betreff: Cancel one part of the contract and upgrade another part?

reneromann — Tue, 09 Oct 2018 17:37:17 GMT

It depends if you have a combination contract (that includes both, TV and Inernet&Phone) -or- if you have separate contracts for TV -and- another for Internet&Phone.

If it's one single contract, you may wait for a moderator to get back to you - he or she can help you in separating the old combination contract into two parts.

Re: Cancel one part of the contract and upgrade another part?

Thomas — Wed, 10 Oct 2018 06:44:29 GMT

Hi johno,

first, let's take a look at your contract. Please send me your customer number, name and address in a private message.

Then reply in the post again.

Regards

Thomas