Thema "Re: Internet Contract cancellation" in Archiv_Kabel

Internet Contract cancellation

ADP — Mon, 08 Oct 2018 08:28:39 GMT

Dear Vodafone,

I've tried several ways to try to cancel my internet/telefon contract via emails to Vodafone for one month. Nothing worked. I'd like to have some answer here as a last resort.

I am moving out from Germany in December 2018, and therefore I'd like to cancel my current contract prematurely since it requires 3 month prior notice. But I'll have the Abmeldung letter in December as well so I cannot submit it now.

Can you kindly let me know the necessary steps?

Best regards,

Re: Internet Contract cancellation

Jens-K — Mon, 08 Oct 2018 12:35:17 GMT

Hi ADP,

welcome to the Vodafone Community!

What kind of connection do you use? Cable or DSL? What is the name of your tariff?

Regards,

Jens

Re: Internet Contract cancellation

ADP — Mon, 08 Oct 2018 15:44:31 GMT

Hallo, Jen!

I guess it's DSL. My tariff is Internet & Telefon 32

Betreff: Internet Contract cancellation

Jojo111 — Mon, 08 Oct 2018 18:42:25 GMT

Moved from Feedback into DSL board

Re: Internet Contract cancellation

ADP — Mon, 08 Oct 2018 18:44:51 GMT

I am sorry, Jen. I have no idea of difference between Kabel and DSL. It's not Mobile related.

Re: Internet Contract cancellation

Jens-K — Tue, 09 Oct 2018 13:40:40 GMT

Hi ADP,

the Internet & Phone 32 tariff is a cable connection.

I moved your thread to the correct board.

Regards,

Jens

Re: Internet Contract cancellation

Thomas — Tue, 09 Oct 2018 13:50:29 GMT

Hi ADP,

if you move abroad, the contract can be terminated with a period of 3 months. The period begins with the day of the move.

As proof we need the deregistration from Germany. However, you can already send us your customer number, name and address in a private message.

Then get in touch again here.

Regards

Thomas