Thema "Re: Contract Termination" in Archiv_Kabel

Contract Termination

plaisance — Mon, 01 Oct 2018 17:22:14 GMT

Hello,
I have tried to cancel my contract because I have moved permanently to the USA. Unfortunately, it seems that I am still being billed (47,96 EUR on 17..09). I was also billed 52.32 EUR on August 23. We left Germany on August 2, so the contract should have terminated at that point. Can you please explain to me what is going on?

Re: Contract Termination

Stephan — Tue, 02 Oct 2018 09:09:32 GMT

Hi plaisance,

did you already get a confirmation or any other response to your cancellation?

For a closer look I need some information from you. Please send me a private message with the following information:

your name

your address

your customer number

the link of this thread

Please reply here when you have sent the private message.

Regards

Stephan

Re: Contract Termination

plaisance — Thu, 04 Oct 2018 17:23:21 GMT

Hi Stephan,

Thanks for the reply. I have sent you a PM

Regards,
Craig

Re: Contract Termination

Tina — Sun, 07 Oct 2018 07:06:56 GMT

Hello plaisance,

even if you leave Germany the contract won’t end with the date of your move. Due to German law the contract will end three months after the leaving date. Your contract ends on 1st of november 2018.

Kind regards

Tina