Thema "Betreff: October bill being charged for the digital receiver and card" in Archiv_Kabel

October bill being charged for the digital receiver and card

billjohn900 — Wed, 03 Oct 2018 01:44:43 GMT

I just recently used the umzug service to move my service to my wifes new address. Now i am being charged for not returning the digital reciever box and card. I am still using the service? Why am i being charged for something still being used and is part of the service?

Betreff: October bill being charged for the digital receiver and card

reneromann — Wed, 03 Oct 2018 12:53:23 GMT

Have you checked that both, your Internet and your TV contract, have moved?

Betreff: October bill being charged for the digital receiver and card

billjohn900 — Thu, 04 Oct 2018 00:15:36 GMT

Yes the service is working and the billing statement has the new address. But i am being charged with not returning the receiver and smart card.

Re: October bill being charged for the digital receiver and card

Thomas — Thu, 04 Oct 2018 16:00:35 GMT

Hello billjohn900,

on the confirmation of the move it was stated that the TV contract will be terminated, because a supply already exists. Also the note that the devices must be sent back was deposited there. The calculation is therefore correct for the time being.

Regards

Thomas