Thema "Re: regarding the Vodaphone Cable installation & gigacube cancellation" in Archiv_Kabel

regarding the Vodaphone Cable installation & gigacube cancellation

santoshShivapp — Thu, 20 Sep 2018 17:31:49 GMT

Hello ,

I've DSL connection starting ...

i moved to new address, i asked vodaphone store -> they provided new cable vodaphone contract

but , there is no socket for cable . We contacted customer care - > NO use - > no one came to install cable connection

Every month they are charging 35 euro for internet , But there is no internet ...> Very BAD

In mean time i asked for temporary internet -> customer care told giga cube is free for one month

But they sent email as 50 euros for gigacube.

so i cancelled the giga cube within notice period - Bestellnummer: 19992719

But vodaphone is deducted 65 euro for giga cube -- This very bad

1. Kindly give back my Gigacube money back

2. Kindly send the technical team to fix my internet connection

Otherwise , Kindly close your vodaphone company -> Do not cheat the innocent people.

Edit: Verschoben aus "Gewinnspiele"

Betreff: regarding the Vodaphone Cable installation & gigacube cancellation

santoshShivapp — Wed, 19 Sep 2018 12:21:55 GMT

Kabel Deutschland

contract :

Kunden-Nr. xxx

Kindly provide the appointment to install cable connection.

Edit: @santoshShivapp Please don´t public any personal data here. Thx!

Betreff: regarding the Vodaphone Cable installation & gigacube cancellation

santoshShivapp — Tue, 18 Sep 2018 12:22:53 GMT

Kindly check my gigacube contract and cancel the gigacube connection

please return my deducted gigacube money back

Re: regarding the Vodaphone Cable installation & gigacube cancellation

Kira — Wed, 19 Sep 2018 13:21:24 GMT

Hi santoshShivapp,

welcome to the Vodafone-Community!

I´m very sorry for these circumstances.

If you send back your GigaCube during the notice period, then this contract is going to be cancelled.

We did not receive any information about your move with DSL, so the line is active and still being charged.

Did you report your address change in the meanwhile? Without reporting your move, we cannot check, if DSL available at your new address.

Best regards

Kira

Re: regarding the Vodaphone Cable installation & gigacube cancellation

santoshShivapp — Fri, 21 Sep 2018 08:42:16 GMT

I already reported to vodaphone store regarding house movement

and they gave new Kabel Deutschland contract
Kunden-Nr. ***

vodaphone store people told, once New Kabel Deutschland contract is active , then OLD DSL contract will automatically get cancelled

But to install Kabel Deutschland modem, there is no socket connection in my flat.

Today technical person came from Cable AG and checked and he told its possible install cable to my flat.

But , He needs another helper and machinary to drill hole in flat wall.

And he told : he will come in another 3 days. to fix this issue.

Kindly inform to Cable AG to install cable soon: (I'm waiting from past 2 months to get internet)

Regarding Gigacube : contract is cancelled , But why money is deducted from my bank account?

Kindly help me...

edit: @santoshShivapp, marked your customernumber with ***

Re: regarding the Vodaphone Cable installation & gigacube cancellation

santoshShivapp — Wed, 19 Sep 2018 13:49:10 GMT

and there is DSL connection is available in my flat.

Can i move my Old DSL contract to my new address?

Re: regarding the Vodaphone Cable installation & gigacube cancellation

santoshShivapp — Wed, 19 Sep 2018 13:53:51 GMT

Kindly inactive my Old DSL connection, Please don't deduct any money from my bank account

Kindly help me to get Kabel Deutschland connection Soon

Betreff: regarding the Vodaphone Cable installation & gigacube cancellation

Tobias — Fri, 21 Sep 2018 08:54:02 GMT

Hey @santoshShivapp,

please give us an update when the technician was there and fixed the problem. The dsl contract existed until the 20.09, everything beyond that will be refunded. The connection fee from that cube will still be charged, sorry

Regards

Tobias

Re: regarding the Vodaphone Cable installation & gigacube cancellation

santoshShivapp — Fri, 21 Sep 2018 08:54:44 GMT

for my giga gube vodaphone charged 65 euros for connection fee.

but i already cancelled my giga cube contract within notice period, why vodaphone charged 65 euros for connection free.

this is very bad, what vodaphone is doing: looting money from customers .

Please please donot cheat peoples ..

i contacted coustmer care , they told connection fee can not refund.

this very bad ..

I'll file the complient angist Vodaphone...

Betreff: regarding the Vodaphone Cable installation & gigacube cancellation

santoshShivapp — Fri, 21 Sep 2018 09:02:22 GMT

please give us an update when the technician was there and fixed the problem. The dsl contract existed until the 20.09, everything beyond that will be refunded. -> i didnot understand your mesage & How much you will refund?

The connection fee from that cube will still be charged, sorry -> Why it is not refundable?

Kindly replay in details. dont replay in short way(not understandable)

Betreff: regarding the Vodaphone Cable installation & gigacube cancellation

Tina — Wed, 26 Sep 2018 13:30:18 GMT

Hello santoshShivapp

I asked my colleagues: Your DSL contract will be terminated on 19th of october 2018. You will receive a credit note for the base price from 20.9.18 until the end of the contract. This credit note will be offset against the final invoice. Any remaining credit balance will be refunded to your bank account.

Best regards

Tina

Betreff: regarding the Vodaphone Cable installation & gigacube cancellation

santoshShivapp — Wed, 26 Sep 2018 13:39:08 GMT

Thank you .

Now i got my vodaphone Kabel Deutschland internet connection (Technical team fixed my issue.) ->OK

Now next steps:

1. Kindly Cancell My DSL contract -> Return my deducted money back for DSL (August and Sep 2018 month)

2. My GigaCube contract aslo cancelled -> Kindly return back my gigacube connection installation fee back (deducted 65 euro for first time installation)

Then everything will solved....

Thank You

Betreff: regarding the Vodaphone Cable installation & gigacube cancellation

Boris — Tue, 02 Oct 2018 15:31:55 GMT

Hallo @santoshShivapp,

i got some personal informations for you which i don´t want to share in public.

Please write me a PN so that we can get in touch.

regards,

Boris