Thema "Duplicated contract" in Archiv_Kabel

Duplicated contract

sprokhorov — Tue, 25 Sep 2018 20:47:31 GMT

Hello,

I create a new account with check24.de and I get the router and my contract by mail. I followed by user manual and registrated here: http://vodafone.de/meinkabel. And I'm using this account to pay my bills. But I still getting messages from my bank that Vodafone trying to debit a payment from seccond account. It looks like I have 2 contracts, but it's not, one of those is timely paid and second has a debt for 3 months. Could you please explain me how can I fix this problem and not lose my money?

Re: Duplicated contract

Tina — Thu, 06 Jun 2019 07:54:22 GMT

Hello sprokhorov,

welcome to our community. Nice to see you.

Send me the following informations in a private message:

full name

address

customer number

Please reply here when you have sent the private message.

Kind regards

Tina

Edit: I didn't get any feedback after my last message. I'm assuming your request is resolved. I will close this thread now.