Thema "Re: Router delivery - new cable order" in Archiv_Kabel

Router delivery - new cable order

ChrisB3 — Wed, 29 Aug 2018 08:39:08 GMT

Hello,

Apologies for posting in English but I'm new to Germany and not competent in German yet.

I ordered Vodafone Cable 2 weeks ago, with an activation date of 31.08.18. I have yet to receive the wireless router, I just wondered if this was expected, and also if I'll receive any tracking information for the delivery when it is sent?

Thanks!

Re: Router delivery - new cable order

ChrisB3 — Wed, 29 Aug 2018 09:10:48 GMT

I should also add - I'm not aware that I have a booked installation with an engineer, and the letter I received says I should receive the router "3 days after my order date" - although I had to translate this so it might not be correct!

Re: Router delivery - new cable order

Stephan — Fri, 31 Aug 2018 13:41:47 GMT

Hi ChrisB3,

welcome to our Community.

For a closer look I on your request need some information from you. Please send me a private message with the following information:

your name

your address

your customer number

the link of this thread

Please reply here when you have sent the private message.

Regards

Stephan

Re: Router delivery - new cable order

ChrisB3 — Fri, 31 Aug 2018 20:39:25 GMT

Hi Stephan,

Private message sent with the info requested.

Thanks!

Re: Router delivery - new cable order

Stephan — Mon, 03 Sep 2018 09:05:06 GMT

Hi ChrisB3,

thanks for the pm.

As I could see, you ordered the contract to 31.08.2018. and the router was shipped on 30.08.2018.

Unfortunately I can see in the tracking details that the router will only be delivered today.

Regards

Stephan

Re: Router delivery - new cable order

ChrisB3 — Mon, 03 Sep 2018 12:07:30 GMT

Hi Stephan,

I appreciate you looking into this for me.

I'm pleased to report the router arrived today and I'm now online. Thanks!

Re: Router delivery - new cable order

Stephan — Wed, 05 Sep 2018 10:49:56 GMT

Hi ChrisB3,

thanks for this feedback.

Since the router has arrived, I'll close this thread.

Regards

Stephan