Thema "Betreff: Cancelling my Vodafone internet contract" in Archiv_Kabel

Cancelling my Vodafone internet contract

Chirica — Mon, 10 Sep 2018 08:00:25 GMT

Hello,

I have cancelled my vodafone internet contract for a few months now and I've also sent back the modem, and I've left the country for 2 months nowm and I was supposed to be billed just up to and inclusing August, but now I see that I've also been billed another time for this month of September.

Who can I talk to in English please so that I can verify if my contract was cancelled and if it wasn't, get it cancelled already?

Kind Regards,

Alexandru Chirica

Betreff: Cancelling my Vodafone internet contract

Der Ritter — Mon, 10 Sep 2018 08:20:55 GMT

Is it correct to assume that you had requested and been granted a premature cancellation?

If so, then you do have to pay the monthly fee for another three months starting from cancellation date, according to German Telecommunications Laws & Regulations. Have you taken this into consideration?

Also, the invoice is issued after the end of the billing month only, so receiving an invoice in early September most possibly includes the fees for August. Have you checked the billing cycle (Abrechnungszeitraum) on your invoice?

Re: Cancelling my Vodafone internet contract

Tina — Tue, 11 Sep 2018 08:35:39 GMT

Hello Chirica,

what date did we confirm as the end of the contract?

Best regards

Tina

Re: Cancelling my Vodafone internet contract

Chirica — Mon, 17 Sep 2018 07:10:00 GMT

Hello,

The cancellation date was sometime in the 20th of May, give or take a few days.

I will wait until next month and see if I get billed again, given the reply earlier by one of the users, and if it happens again I will reply in this thread.

Thank you very much for the quick help!

Kind Regards,

Alexandru Chirica

Re: Cancelling my Vodafone internet contract

Tina — Tue, 21 May 2019 06:51:21 GMT

Hello Chirica,

let's just settle this now.

Send me the following informations in a private message:

full name

address

customer number

Write a short reply here afterwards.

Best regards

Tina

Edit: @Chirica Since I haven't received an answer yet, I think your attachment is solved. I will close this thread now.