Thema "Frage wegen einer Kündigung" in Archiv_Kabel

Frage wegen einer Kündigung

yulinan518 — Fri, 07 Sep 2018 14:06:25 GMT

Dear Vodafone group,

I want to cancel my contract due to moving abroad on 11th of Sep.

I've tried to go to the local office and they asked me to create a thread at here, but there is no answer for almost 6 days. I have tried to call the hotline several times but my attempt to speak German is apparently not good enough so they keep hanging up on me. I've tried to submit a question via email with Abmeldung attached, and there is also no answer. What should I process since I will leave Germany next week, how do I make sure that the contract is terminated (or at least the procedure started)? As far as I understand, normally they will reply to the address in Germany that is mentioned in the contract. But I will not be able to receive anything.

Could anyone please help me?

Thank you in advance.

Re: Frage wegen einer Kündigung

Stephan — Mon, 10 Sep 2018 12:44:56 GMT

Hi yulinan518,

for a closer look I need some information from you. Please send me a private message with the following information:

your name

your address

your customer number

the link of this thread

Please reply here when you have sent the private message.

Regards

Stephan

Re: Frage wegen einer Kündigung

yulinan518 — Mon, 10 Sep 2018 12:57:13 GMT

Thank you so much Stenphan. Please find my personal info in your message box.

Best wishes,

Linan Yu

Re: Frage wegen einer Kündigung

Stephan — Tue, 11 Sep 2018 12:53:19 GMT

Hi yulinan518,

thanks for your message.

As I can see, we meanwhile got a cancellation from you. You will get the confirmation in the next few days via post.

Regards

Stephan