Thema "Re: Request to not to cancel my contract" in Archiv_Kabel

Request to not to cancel my contract

drudgebay — Sat, 25 Aug 2018 09:29:14 GMT

Hi,
I took a Vodafone cable DSL contract and unfortunately, I was asked to renter my IBAN from the customer support.

However, I did not want to give my IBAN telephonically

But she sent me a contract form and I guess I accidentally terminated my contract.

My intentions were not to cancel the contract.

Can you guys support this case? I DO NOT want to cancel it.

Open a private chat so I can share information about the contract and customer number.

Norman — Sun, 26 Aug 2018 15:13:40 GMT

let me have a look.

Please send me your customer data via pm.

I'll check your account and will give you a response asap.

Best regards,

Norman

drudgebay — Thu, 30 Aug 2018 17:29:01 GMT

I do not know why I am not able to send any message to you.

Is it okay to give you customer number here?

Andre — Sat, 01 Sep 2018 11:18:54 GMT

Hey drudgebay,

Norman is out of office till monday.

Feel free to send me a private message.

Therefore please click on my name/avatar -> then on the right side "Diesem Benutzer eine private Nachricht senden".

I will have a look into your customer account

Please don't post any personal infos in this public thread - only via PM.

Best regards,
Andre

Stephan — Mon, 03 Sep 2018 13:38:28 GMT

Hi drudgebay,

please send me for data comparison also your name and the address by private message.

Regards

Stephan

drudgebay — Tue, 04 Sep 2018 08:26:21 GMT

Hi All,

I guess new contract was initiated and it is working. I have my router with me and internet is fine.

Thanks

We can close this ticket.

Andre — Wed, 05 Sep 2018 12:28:27 GMT

Hey drudgebay,

thanks for the feedback.

I'll close this thread.
Glad everything is working now.

Best regards;
Andre