Thema "Re: Kabel Vodafone Downgrade" in Archiv_Kabel

Kabel Vodafone Downgrade

kosti89 — Mon, 20 Aug 2018 12:53:47 GMT

Hello community,

I have subscribed the HD Premium, HD Premium Plus and the Italian International packages on Vodafone Cable.

I would like to know if there is a possibility to cancel the HD Premium Plus and the International Italian packages. I would like to have the Basic TV + Premium HD only.

How much in adavnce should i ask for cancelling? If I do it know till when i still have to pay?

Thank you in advance for your answers

Best,

Kosti

Re: Kabel Vodafone Downgrade

Nancy — Tue, 21 Aug 2018 08:19:06 GMT

Hello kosti89,

you can cancel both products via the contact form. You can find the exact cancellation dates and terms in your customer portal under "My contract data".

Do you have any further questions?

Best regards

Nancy

Re: Kabel Vodafone Downgrade

kosti89 — Tue, 21 Aug 2018 08:45:37 GMT

Hello Nancy,

I called several times but no one was able to answer me in english and unfortunatly i cant speak german 😕

I just completed the online form and I hope it works.

I will keep you update.

Thank you for your help

Greetings from Hamburg,

Kosti

Re: Kabel Vodafone Downgrade

Nancy — Tue, 21 Aug 2018 10:23:10 GMT

Hello kosti89,

okay, then keep me posted. I'll be glad to help you too.

Best regards

Nancy

Re: Kabel Vodafone Downgrade

kosti89 — Wed, 22 Aug 2018 07:33:39 GMT

Hello Nancy,

Yesterday I received an email from Kabel Kundenservice of Vodafone :

"Dear XX,

to solve your problem, please visit our Vodafone forum under forum.vodafone.de. Open a new thread for your questions and have a little patience. One of my colleagues will take care of your problem.

Lieber XX,

um Ihr Anliegen zu lösen, besuchen Sie bitte unser Forum auf forum.vodafone.de. Erstellen Sie eine neue Anfrage für Ihr Thema und haben Sie ein klein wenig Geduld. Ein Kollege wird sich darum kümmern.

Wir wünschen Ihnen noch einen schönen Tag.

Freundliche Grüße
Ihr Vodafone-Team"

For the HD Premium Plus Cable:

Frühestmögliches Vertragsende:17.10.2018

Letztmöglicher Kündigungseingang bis:04.09.2018

For the Italian International:

Frühestmögliches Vertragsende:06.08.2019

Letztmöglicher Kündigungseingang bis:24.06.2019

Could you please cancel them as soon as possible?

Thank you in advance

Kosti

Re: Kabel Vodafone Downgrade

Nancy — Thu, 23 Aug 2018 08:58:42 GMT

Hello kosti89,

I'm sorry it didn't work out the other way. I have terminated HD Premium Plus Cable and your Italian International package on the same dates you found in the customer portal. You will also receive a written confirmation.

Do you have any questions?

Best regards

Nancy

Re: Kabel Vodafone Downgrade

kosti89 — Thu, 23 Aug 2018 09:05:15 GMT

Hello Nancy,

Thank you very much for your help 🙂 For me it always works better via the Forum here; you always find the best solutions here.

I wish you a very nice day.

Best,

Kosti

Re: Kabel Vodafone Downgrade

Nancy — Fri, 24 Aug 2018 06:41:16 GMT

Hello kosti89,

I'm glad you're so happy with us.

I close your contribution and wish you a happy weekend.

Best regards

Nancy