Thema "Betreff: Cancelling contract" in Archiv_Kabel

Cancelling contract

DariaBer — Sun, 12 Aug 2018 11:44:48 GMT

Hello

My name is Daria and I was your costumer. 4 months ago I left Germany and went back to my home country. I am sending you a request for my contract with you, including my signing off, I request that you pay back the money you took from me since February and date the contract as soon as possible.

My email: ***

If you wish I have my unsubscribe and a working letter from the country where I live that I can upload.

Edit: @DariaBer email address deleted for data protection

Edit 2: Moved from DSL to Kabel

Betreff: Cancelling contract

DSS1 — Fri, 10 Aug 2018 09:44:59 GMT

@DariaBer

Hi,

@DariaBer@ schrieb:

I request that you pay back the money you took from me since February

Why should they do that? Just wondering...

Cheers,

DSS1

Betreff: Cancelling contract

DariaBer — Fri, 10 Aug 2018 09:54:33 GMT

Hi! Are you working for vodafone? I'm guessing not.

For some reason when I contacted Vodafone through e-mail they told me to upload my request to their forum.

This saga is going on for 6 months since I left Germany, I would not go into details.

Would like to ask any "Vodafone-forum enthusiast" to keep their opinions for themselves

I'm only asking for someone to cancel my contract!!!

Thanks

Betreff: Cancelling contract

DSS1 — Fri, 10 Aug 2018 10:14:26 GMT

@DariaBer@ schrieb:
Hi! Are you working for vodafone? I'm guessing not.

"I find your lack of faith... disturbing!" 😉

@DariaBer@ schrieb:

For some reason when I contacted Vodafone through e-mail they told me to upload my request to their forum.

That is one wierd advice, really!

Vodafone needs a written and signed cancellation request, where you tell them, that you moved to another country.

Cheers,

DSS1

Betreff: Cancelling contract

DariaBer — Fri, 10 Aug 2018 10:19:35 GMT

I know, I already sent them one in February 2018, with my abmeldung and the modem.

Any other advices?

Betreff: Cancelling contract

isdochallesegal — Fri, 10 Aug 2018 10:33:19 GMT

Not really an advice, but an information:

If i understood correctly you have sent your cancellation in Februrary. Your were moving out of Germany in April. If this ist correct the cancellation is effective at June 30th 2018 and you need to pay the monthly fees up until this point.

Did you get any conformation regarding your cancellation?

If not, maybe a "moderator" here can have a look into this.

Betreff: Cancelling contract

DariaBer — Fri, 10 Aug 2018 10:36:01 GMT

The termination letter together with the abmeldung and the modem were sent in the beginning of February.

I also left Germany in that month.

Maybe waiting for a moderator is a GOOD idea.

Betreff: Cancelling contract

DSS1 — Fri, 10 Aug 2018 10:59:48 GMT

@DariaBer@ schrieb:
I know, I already sent them one in February 2018, with my abmeldung and the modem.
Any other advices?

That is a pretty important piece of information, don't you think? The email support should still be the right way to go. Why did they send you here? A mod might be able to check your contract and give some useful advice, but they are few and far between. The rest of us are just customers like you and maybe one or two guys involved with vodafone, who like to chat a bit on their free time, but can't actually do stuff.

Cheers,

DSS1

Betreff: Cancelling contract

isdochallesegal — Fri, 10 Aug 2018 10:55:13 GMT

I guess wating for a moderator is the best action right now. Even if that will take a couple of days. So be patient.

A moderator can have look at your "contract situation".

And maybe a moderator can have look why the e-mail support is telling you to open a thread in this forum. Because that advice sounds really strange.

Re: Cancelling contract

Jens-K — Sat, 11 Aug 2018 11:33:38 GMT

Hi DariaBer,

what is the exact name of the tariff and modem you were using and were did you send your cancellation to?

Regards,

Jens

Betreff: Cancelling contract

DariaBer — Sun, 12 Aug 2018 06:00:49 GMT

Vodafone Kabel Deutschland GmbH
Kundenservice
99116 Erfurt
I changed several times the tariff and I don't remember what kind of modem I had because I had to change it since the 1st one stopped working

Betreff: Cancelling contract

AndrewM92 — Sun, 12 Aug 2018 19:43:12 GMT

I am also having the same problem. I emailed Vodafone and they told me to come here. Hopefully someone can help as I'm paying for a service I don't even have access to, let alone use.

Betreff: Cancelling contract

Grit — Mon, 13 Aug 2018 12:05:14 GMT

Hello Daria,

you had a cable contract? Because you obviously sent the cancellation to the customer service for cable customers.

I'd like to take a look at that. Send me your name, the old address, the new address, the customer number, the cancellation from Germany and the link to your thread in a private message.

@ALL: The reference to the forum is a work instruction if the employee has no knowledge of English and is therefore correct.

Regards

Grit

Betreff: Cancelling contract

Thomas — Thu, 16 Aug 2018 06:49:28 GMT

Hi DariaBer,

send us the proof as a picture or by link( Drop Box or One Drive) in a private message.

Regards

Thomas

Betreff: Cancelling contract

Stephan — Mon, 20 Aug 2018 08:26:04 GMT

Hi DariaBer,

thanks for your message. Since Thomas isn't here tight now, I'll answer you.

First, I want to apologize to you. Already on 12.02.2018 we have received a written cancellation with the cancellation of your address with the return of your router. The termination would then have become effective on the basis of your letter of 13.05.2018.

I have therefore immediately terminated your contract and arranged for a credit note for the amounts from May to August. This credit will then be transferred back to the account known to us within the next few weeks.

Regards
Stephan