Thema "Re: Long story short" in Archiv_Kabel

Long story short

yoshy262 — Fri, 10 Aug 2018 08:17:04 GMT

Good day.

Yesterday a salesman was to my apartment and he ring to our door.

He spoke with my 16 years daughter about where's the father or the mother.

She did say to him that is nobody at home and he leave.

When I arrived at home from my work I received 2 mails that I did ordered something from Vodafone.

I am for the last 5 years client of Kable Deutschland but I am not a client of Vodafone

and I did not ordered anything from them or my daughter.

I called yesterday, arround 19.00, and I spoke with customer service and I explained

that I didn't ordered anything from them, he did cancel ''my order'' but how can I order something when I go at 7:00 and I come back at 18:00?.

I also ask my daughter if she did sign anything for that salesman or did she say ''yes, we order this''.

She told me clearly that she didn't order anything from him, nor she didn't sign anything from him.

Today I did called again because I want to know the sales agent name because this is not a joke.

Offcourse nobody will give me the salesman name.

I want to speak with a manager or supervisor from Vodafone if is possible, otherwise I will contact my lawyer.

A fair warning, I will wait till 14.08.2018 for a contact from your company.

Edit: @yoshy262 thread moved to right board

Betreff: Long story short

yoshy262 — Fri, 10 Aug 2018 11:29:35 GMT

I hope this is a prank...

I did received another mail, I will have a delivery from you.

Re: Long story short

Thomas — Fri, 10 Aug 2018 14:33:51 GMT

Hi yoshy262,

something seems to be going in the wrong direction. Please let me have your customer number, name and address in a private message. I'll try to clarify the situation.

After sending the private message, please reply here again.

Regards

Thomas

Re: Long story short

yoshy262 — Fri, 10 Aug 2018 16:40:30 GMT

Thomas, thank you very much for your help but I have no customer number because I'm not a customer.

I am a Kable Deutschland customer but this is something else (I know, Kab_D is the same as Vodafone).

I did contact again the client service after I did received the third mail with the package tracking number and

I was finally able to speak with someone competent.

He did closed my contract, also he adviced me to send back the package after I will receive it

but I propose to him just to refuse to pickup the package from Vodafone when the postman

appears with it and they will get it back from them because I don't need any more stress with it.

Also he refused to give me any name because quote ''I cannot see in the system who did ordered on your name'

Because I need to know a name before I move on with this issue.

He also assure me that the salesman who did this will receive a complain from them because he is an independent contractor.

Really this is not my problem, is an Vodafone representative, is not a bummer in the street...

Still waiting for that Manager or Supervisor to contact me by mail or phone.

Re: Long story short

MasterScorpion — Fri, 10 Aug 2018 17:19:42 GMT

Want help - give him your costumer number.

Re: Long story short

yoshy262 — Fri, 10 Aug 2018 17:29:31 GMT

Ich bin kein Vodafone-Kunde.
Ich habe keine KundenNummer.
Bitte überprüfe was ich zuerst geschrieben habe.

Danke und schönes Wochenende.

Re: Long story short

MasterScorpion — Fri, 10 Aug 2018 17:39:20 GMT

Die von Kabel Kundennummer wird auch akzeptiert die es seit 5 Jahren gibt.

Da die Bestellung im MeinKabel Kundenportal angezeigt wird ist diese auch hilfreich.

Re: Long story short

yoshy262 — Fri, 10 Aug 2018 17:42:21 GMT

Hallo

Ich habe keine Bestellung im MeinKabel Kundenportal.

Bitte schau nochmal, was ich zu dem Thema geschrieben habe.
Du hilfst mir überhaupt nicht dabei.

Re: Long story short

MasterScorpion — Fri, 10 Aug 2018 17:49:59 GMT

Good luck.

Re: Long story short

Thomas — Fri, 10 Aug 2018 18:39:13 GMT

Hi yoshy262,

Kabel Deutschland and Vodafone are one company. Therefore, you can confidently let me come to the customer number. I will then see if the colleague has actually cleaned everything up and will also try to get in touch with the advisor on site. There will be no call from a manager or supervisor. The inquiries in the community we clarify in writing and for all comprehensible.

Regards

Thomas

Re: Long story short

Thomas — Fri, 10 Aug 2018 19:23:19 GMT

Hi yoshy262,

the colleague at the hotline did everything right and immediately took out the contract. In clarifying what led the consultant to create the contract, i initiated. As soon as we know something about it, you will get the information.

Regards

Thomas

Re: Long story short

yoshy262 — Fri, 10 Aug 2018 19:29:03 GMT

Thank you again for your time.

Ok, I will wait for an answer how this is can be possible, I hope someone will clarify the situation...

Have a great weekend und es tut mir leid für die Kopfschmerzen.

Re: Long story short

yoshy262 — Mon, 13 Aug 2018 05:13:17 GMT

And the proof that I didn't pickup the package.

it is forbidden to film and upload other persons without their permission. That´s we I deleted the video from our forum. Boris

Re: Long story short

yoshy262 — Mon, 13 Aug 2018 16:19:23 GMT

What's wrong with you?

Did you saw in that video any face?

In that video you can see only some feet and a package.

Deleted again - without permission no video and no audio. MS

Re: Long story short

yoshy262 — Tue, 14 Aug 2018 09:04:41 GMT

Just wow.

Complain to youtube also, was a video without consent ***

see above, pls follow forum rules, MS

Edit 2:

Please observe the forum rules and the copyright of the things you link to here. Don't do this! Moderator

Re: Long story short

yoshy262 — Tue, 14 Aug 2018 12:10:28 GMT

Ok. I hope you guys have enough fun!

I did contact my layer today, I am waiting for his answer.

Till then I am still waiting for an Manager or Supervisor to contact me by e-mail or phone.

Have a great day.

Re: Long story short

Thomas — Tue, 14 Aug 2018 13:48:37 GMT

Hi yoshy262,

i already wrote you that I asked for a statement. There will be no call from a manager. For whatever reason. The contract is done and didn't even really come about. The employee will comment on this.

Why hire a lawyer now?

There are rules the users here in the forum must adhere to. If the video was made without the consent of the persons (regardless of whether the person is clearly identifiable), it may not be published. That's why it was removed here.

How other platforms handle it is not important to us. In any case, we are not the place for it.

Regards

Thomas

Re: Long story short

yoshy262 — Tue, 14 Aug 2018 15:03:47 GMT

Why hire a lawyer now?

Because I've lost half a day from my life trying to solve a f-up that I didn't do!

I work also with customers, instead of making my job I've spend whole morning on the phone with Vodafone.

I called from 9:01 til 13:35 and I was able to find an professional guy who did solve my issue.

For this reason at least I deserve a mail from an Vodafone representative

if a call is too much for them with a clarification for the whole situation.

If this is also too much then all I can do is to spend more time with this issue and going further with it.

I didn't ask for money or a reward, I did ask only for an explanation of all this messup, for this fraud,

but from am Vodafone representative.

Hope you understand this.

Have a nice evening.

Re: Long story short

Thomas — Wed, 15 Aug 2018 07:47:25 GMT

Hi yoshy262,

don't get me wrong, please. I can understand why you're angry. Believe me, I would be. But what does a mail or call from a manager change the situation? What do you want him to tell you?

I'll make sure the counselor takes a clear stand on the incident. That's all we can do in this case.

I would also like to apologize to you for the advisor. Even if I didn't cause it.

What is much more important, we were able to get it out of the way quickly and nothing worse happened.

Regards

Thomas

Re: Long story short

yoshy262 — Wed, 15 Aug 2018 17:26:23 GMT

Hello Thomas, you do not need to apologize because it's not your fault.

So, today I did received an answer from my lawyer stating this 2 things:

1 - Was a a breach of confidentiality because I'm not a Vodafone customer and that salesman

did a contract on behalf of my name without my consent or approval.

2 - General Data Protection Regulation (short therm GDPR) :

Because agaim I'm not an Vodafone customer it is a regulation

that requires companies to protect the personal data and privacy of residents of EU countries.

Articles 23 & 30 – Articles 23 and 30 require companies to implement reasonable data protection measures to protect consumers’ personal data and privacy against loss or exposure.

At the moment that is all I can say on this matter.

My lawyer is in vacation till 2 September, he will contact me on third September.

And I did received today another mail from Vodafone but again I'm not a client:

Lieber Vodafone-Kunde, unser Gerät ist heute bei uns eingetroffen: GigaTV 4K Box mit der Seriennummer 401037606481
Auf kabel.vodafone.de/retoure finden Sie weitere Infos und die häufigsten Fragen zur Geräterücksendung.

Freundliche Grüße
Ihr Vodafone-Team